Description

Job Summary: The role of a server is to serve all guests and/or members and take care of their needs and requests as it pertains to their dining experience. You are also responsible for bringing the guest and/or members incredible customer service by menu and product knowledge, completing correct orders, timely/friendly service, and anticipating and accommodating any and all of the guests and/or members needs. 

Job Responsibilities: 

• Ensure that food is prepared correctly and to customers satisfaction as well as company standards; returns incorrect or improperly cooked orders to kitchen 

• Serves food and beverages to guests as per the restaurants standards in a friendly, timely and efficient manner 

• Ensure that the guests have a pleasant dining experience 

• Obtain complete knowledge about ingredients, flavors and suggestions about menu items 

• Inform guests about special items for the day and menu changes. 

• Take food and beverage orders 

• Collect plates and clears the table as customers finish their meals 

• Obtain revenues, issue receipts, accept payments 

• Perform basic cleaning tasks as needed or directed by supervisor 

• Complete pre-shift and post-shift duties including setup and teardown of certain stations 

• All other duties as assigned 

Education and Experience: 

• Must be at least sixteen years old (at least 18 years old to serve alcoholic beverages) 

• Previous experience as a server preferred 

• Must successfully compete in food safety, alcohol & job training. 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs 

• Ability to read, write, speak, understand, and communicate in basic English preferred. 

Knowledge, Skills, & Abilities: 

• Knowledge of special diets to ensure safety of guests when ordering food 

• Basic Knowledge of Spirits, Beer, Wine & Beverages 

• Ability to work well in a team environment

• Excellent interpersonal and customer service skills 

• Well-organized with ability to take and place food and beverage orders accordingly 

• Ability to operate point-of-sale systems 

• Detail-oriented and thorough 

• Ability to remain discreet and respect the privacy of guests 

• Ability to perform consistent work to the highest standards 

• Ability to interact with guests in a pleasant, friendly way 

• Ability to multi-task and manage multiple guests at a time 

Physical Demands: 

• Standing for extended periods, walking, bending, kneeling and stooping. 

• Must be able to lift up to 25lbs. 

• Must be able to safely deliver food and drinks on different surfaces 

Working Conditions: 

• Exposure to slippery surfaces and stairs depending on location 

• Indoor and/or outdoor 

• Exposure to extreme heat and cold depending on season and location

• Potential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc. 

• Possibility to work 11 hour shifts 

Qualifications