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Quality Assurance Specialist
OVERALL RESPONSIBILITIES :
Perform all activities related to investigation of customer complaints, process return samples for credit and reconcile call center complaints.
Ensure on-time closure of complaint records and tasks associated with data requests from other departments. Identify critical complaints and prioritize these investigations to meet reporting requirements.
Monitor complaint activity for trends and conduct trend investigations as appropriate.
ESSENTIAL DUTIES :
EDUCATION / EXPERIENCE :
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services.
SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements.
We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
EOE / ADA
Search words; QA, Quality Assurance, JDE, JD Edwards, Trackwise, CAPAs, deviation reports, complaints
IND123
LI-SRG6
Last updated : 2024-09-05
Full Time
$69k-85k (estimate)
09/07/2024
12/05/2024
srg-us.com
Tampa, FL
50 - 100
The job skills required for Complaint specialist include Call Center, Verbal Communication, Quality Assurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Complaint specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Complaint specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Complaint specialist positions, which can be used as a reference in future career path planning. As a Complaint specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Complaint specialist. You can explore the career advancement for a Complaint specialist below and select your interested title to get hiring information.