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Customer Service Representative / Order Management
SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire, and executive search services.
SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to match professionals rapidly and precisely to client requirements.
We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent.
Environment : A global leader and trusted supplier in the pharma, biotech, and specialty ingredients markets. The company is focused on advanced manufacturing, high-quality control systems, regulatory expertise, and research and development (R&D) capabilities.
The company s products and services include active pharmaceutical ingredients (API), stem cell therapies, drinking water sanitizers, vitamin B compounds, organic personal care ingredients, industrial preservatives, and microbial control solution to combat viruses, bacteria, and other dangerous pathogens.
Overview : Order Management :
Order Management :
Primary responsibilities are order inbox assignments & management, order entry for orders received via electronic and manual methods, processing credits and debits, inbound phone calls, replacements, returns, complaints and some complex products (i.
e., reserve order material, products with characteristic selections).
Review and edit orders to ensure accuracy and timely delivery of materials and follow-up or re-promise of order commitments.
Job Responsibilities :
Determine when additional action by another party is necessary. Defuse angry customers professionally with effective listening and communication skills.
Interpret availability data for materials using SAP T-codes, written reports, verbal updates and release notifications
Job Requirements :
Education - HS Diploma, associate's degree (preferred)
Level* Experienced 1 3 yrs.
Job Skills Required :
EOE / ADA
IND123
LI-SRG15
clearance
Last updated : 2024-06-26
Full Time
$50k-65k (estimate)
06/27/2024
09/25/2024
srg-us.com
Tampa, FL
50 - 100
The job skills required for Customer service representative include Customer Service, Products and Services, Microsoft Office, Attention to Detail, Listening, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.