We are seeking a skilled Front Desk Director to join our team. The ideal candidate will be responsible for overseeing the front desk operations, ensuring excellent guest service, and maintaining a welcoming atmosphere.

Responsibilities
- Manage all front desk activities, including check-ins, check-outs, and guest inquiries
- Train, supervise, and support front desk staff
- Maintain guest records and handle reservations
- Resolve guest issues in a timely and professional manner
- Ensure compliance with hotel policies and procedures
- Coordinate with other departments to meet guests' needs effectively

This position is hands on and will require time spent at the Front Desk overseeing the agents. It will require a mix of AM and PM shifts and weekends are required.

We are a union property so union experience is a plus but not required.

Job Type: Full-time

Pay: $65,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays

Work setting:

• In-person

Experience:

• Hotel Management: 1 year (Preferred)

Ability to Commute:

• Stamford, CT 06901 (Required)

Ability to Relocate:

• Stamford, CT 06901: Relocate before starting work (Required)

Work Location: In person