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1 Customer Service Specialist I Job in Latimer, OK

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The State of Oklahoma
Latimer, OK | Full Time
$34k-42k (estimate)
1 Month Ago
Customer Service Specialist I
$34k-42k (estimate)
Full Time 1 Month Ago
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The State of Oklahoma is Hiring a Customer Service Specialist I Near Latimer, OK

Job Posting Title
Customer Service Specialist I
Agency
566 DEPARTMENT OF TOURISM AND RECREATION
Supervisory Organization
Belle Starr Robbers Cave
Job Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Compensation
$15/hour full-time
Job Description
Basic Purpose
Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities.
Typical Functions
  • Supervises employees engaged in providing services and information to all customers, and trains staff.
  • Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
  • Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
  • Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
  • Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
  • Receives requests for information and services and provides such services using advanced technological equipment.
  • Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
  • Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
  • Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.
Level Descriptor
This is the basic level of this job family where employees perform only the most routine tasks, and will be expected to gain in-depth knowledge of the program or services being offered.
Education and Experience
Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.
Knowledge, Skills, Abilities and Competencies
Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar; and of arithmetic. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing.
Special Requirements
Additional Job Description
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday
Jobs Hub
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Job Summary

JOB TYPE

Full Time

SALARY

$34k-42k (estimate)

POST DATE

08/03/2024

EXPIRATION DATE

08/05/2024

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The job skills required for Customer Service Specialist I include Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist I. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Specialist I positions, which can be used as a reference in future career path planning. As a Customer Service Specialist I, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist I. You can explore the career advancement for a Customer Service Specialist I below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

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Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

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Customer agents talk to customers on behalf of businesses and companies.

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They help customers with their queries and complaints.

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A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

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Communicate as efficiently as possible.

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Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

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Step 3: View the best colleges and universities for Customer Service Specialist.

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