Our client, a global leader in logistics is seeking a customer focused IT Support Specialist II to support end users across their business. This Miami HQ company offers a friendly team environment along with continued career growth opportunities so don't hesitate to apply now.

The scope of this role spans the effective provisioning and onboarding of new users, ongoing application and device support through to the installation, configuration, administration; e-mail and user account management; patch management; hardware and application software installations and upgrades; troubleshooting, and general user assistance. You will also be involved in creating and maintaining internal documentation and sharing user insights to influence ongoing application and tool selection and supporting new technology deployments.

Key Responsibilities

• Managing Office 365 users and Exchange Online (Office 365)
• Imaging (Windows and/or OSX), package deployment, and systems management through Microsoft Intune
• Taking ownership and accountability for the projects and efforts assigned to you
• Supporting Company-wide projects (system upgrades, security rollouts)
• Testing and evaluating new hardware
• Troubleshoot and repair defective systems and printers.
• Manage Timeclock rollouts, Troubleshooting and configuration
• Maintains updated remote access tools (i.e. Splashtop) on all devices
• Work with PC vendors to create quotes and resolve warranty issues.
• Securely wipe and assist with surplus older equipment.
• Provide direct end-user support for Windows, Mac OS, and Linux operating systems in a heterogeneous networked environment, minimizing the number of issues that must be referred to level 3 System Admins:
• Initial OS installation and physical deployment of workstations to users
• Monitor and resolve OS patch and antivirus issues
• Conduct network troubleshooting and IP management
• Application support, installation, and upgrades
• Support and troubleshoot printer issues
• Support departmental smartphones and tablets.
• Escalates unresolved issues that require more in-depth knowledge of Windows, and Mac OS
• Unboxes and setups computing hardware
• Independently respond to Help Desk calls, e-mails, walk-ins, and other methods of technical requests in a customer-friendly, expedient manner to maintain a positive end-user experience.
• Accurately record support incidents in the enterprise tracking system.
• Create, update, and maintain online support documentation.
• Maintain departmental inventory: continuously monitor and replenish the departmental stock of printers, computer components (cables, RAM, keyboards, mice, video cards, etc.); place purchases as needed.

Experience Guidelines

• Experienced working in support as a O365 product specialist
• Relevant industry certifications preferred (i.e.: Azure, Office365 Admin or similar designations)
• 5 years experience providing end user application and system support
• Intune experience would be ideal
• VDI experience would be ideal
• Windows and Linux Server exposure
• Scripting experience for automation
• Ability to turn countless support interactions into meaningful insights to improve the end user experience
• An effective communicator who can flex their communication style to maximize comprehension and impact
• Proven collaborator with a track record working well within teams, and time management skills
• Demonstrated ability to seek out relevant information and think analytically
• Demonstrated ability to listen, understand and respond in an effective and timely manner.
• Seasoned, in-depth knowledge of technological concepts, ITIL best practices and procedures
• Knowledge of writing specifications, designs and standards for selection and implementation of technologies
• Ability to thrive in a fast paced and dynamic environment
• You are a self-starter who is passionate about the support experience, have an analytical mindset
• Ability to travel on occasion with minimum notice.

Our client offers a competitive salary and comprehensive benefits package so don't wait to express your interest by applying now.