20 Retail Customer Service Supervisor Jobs in Seattle, WA
The TJX Companies Inc is Hiring a Retail Customer Service Supervisor Near Seattle, WA
Posting Notes: HomeGoods Store 1041 || 1500 W. Armory Way || Seattle || WA || 98119
Job SummaryLeads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued,and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed
Duties And Responsibilities
- Promotes a “Highly Satisfied” customer experience utilizing appropriate tools and resources
- Drives customer loyalty through all programs and initiatives
- Addresses customer concerns and issues promptly
- Updates Associates on current customer experience feedback,goals,and company initiatives
- Utilizes TJX approved Training resources,protocols,and guides to provide training and mentoring to all Associates on Policies and Procedures
- Provides ongoing recognition and constructive feedback on cashier performance
- Maintains and monitors cash controls including change fund
- Adheres to all labor laws and meal and break period policies
- Assigns registers and coordinates breaks, strategically planning to ensure optimized coverage at frontline and sales floor
- Audits and approves all applicable paperwork
- Maintains cleanliness,recovery, and organizational standards throughout the frontline
- Monitors all frontline equipment,communicating issues to management
- Executes and adheres to all Company directives
- Maintains and upholds merchandising standards within the queue-line
- Adheres to all operational,merchandise,and loss prevention policies and procedures (IE:merchandise ticketing,EAS tagging (if applicable),and coding standards)
- Ensures proper and timely handling of damages and Mark out of Stock
- Promotes a risk-free environment by reporting to Store Management any type of safety hazard in the store
- Other duties as assigned
- Position does not have any direct or indirect reports
- High School graduate or equivalent degree preferred
- Available to work flexible schedule including evenings and weekends
- Ability to work as a team member Excellent interpersonal skills
- Exceptional customer service skills Ability to lift heavy merchandise with/without reasonable accommodations
- Ability to train and provide direction to others Ability to run a register/handle money Must be able to handle confidential information with discretion
- Experience as a coordinator or previous retail/supervisory experience preferred
- Merchandise Associate
- Merchandise Coordinator Backroom Coordinator
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Assistant Store Manager
Other Job Titles Reporting To This Position’s Supervisor
- Merchandise Associates
- Merchandise Coordinator
- Backroom Coordinator
- Store Cleaning Associate
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Store Hourly AssociatesBenefits: Benefits offered to all Associates include: paid sick time; Associate discount; bereavement leave; Employee Assistance Program (EAP); smoking cessation support; child care discounts; pet insurance; credit union; cell phone discounts; legal insurance plan; and referral bonuses. In addition, Associates who meet certain service or hours requirements are eligible for the following benefits: 6 paid holidays; 1 week vacation time; 1 personal day; paid parental leave; 401(k); medical insurance; dental insurance; vision insurance; health savings account; health care flexible spending account; life insurance; short- and long-term disability coverage; AD&D; group auto/home/renters insurance discounts; scholarship program; and adoption assistance.
At HomeGoods, we embrace the unknown - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.
Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: HomeGoods Store 1041 || 1500 W. Armory Way || Seattle || WA || 98119
Job Summary
Full Time
Retail
$39k-52k (estimate)
06/27/2024
07/22/2024
tjx.com
EL CAJON, CA
>50,000
1956
JOSIE STANLEY
$10B - $50B
Retail
Related Companies
About The TJX Companies Inc
The TJX Companies, Inc., the leading off-price retailer of apparel and home fashions in the U.S. and worldwide, is ranked 85 among Fortune 500 companies. At the end of 2017*, the Company had over $35 billion in revenues, more than 4,000 stores in 9 countries, 3 e-commerce sites, and approximately 249,000 Associates. We operate T.J. Maxx and Marshalls (combined, Marmaxx), HomeGoods, Sierra Trading Post, and Homesense, as well as tjmaxx.com and sierratradingpost.com, in the United States; Winners, HomeSense, and Marshalls (combined, TJX Canada) in Canada; and T.K. Maxx in the United Kingdom, Ire...land, Germany, Poland, Austria, the Netherlands, and Australia, as well as Homesense in the U.K. and Ireland and tkmaxx.com in the U.K. (combined, TJX International).
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The job skills required for Retail Customer Service Supervisor include Customer Service, Merchandising, Planning, Store Management, Initiative, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Retail Customer Service Supervisor, it can be promoted into senior positions as a Bakery Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Customer Service Supervisor. You can explore the career advancement for a Retail Customer Service Supervisor below and select your interested title to get hiring information.
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