2 PC TECH END USER SUPPORT - FULL TIME Jobs in Toledo, OH
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PC TECH END USER SUPPORT - FULL TIME
$52k-67k (estimate)
Full Time
6 Days Ago
The Toledo Clinic is Hiring a PC TECH END USER SUPPORT - FULL TIME Near Toledo, OH
General SummaryResponsible for support of Toledo Clinic computer systems and peripherals
Works under the supervision of the Director of Information Technology
Principal Duties & ResponsibilitiesExample of Essential Duties:
Works under the supervision of the Director of Information Technology
Principal Duties & ResponsibilitiesExample of Essential Duties:
- Provide Level 1 Support to end users over the phone, remotely, or in person.
- Elevate end user support requests to the proper support personnel.
- Enters calls, emails, and in person requests into helpdesk software.
- Assists with new hardware/software setups and installations.
- Performs PC repairs and orders and installs replacement parts.
- Install and maintain network printers, scanners, and peripherals.
- Assists in maintenance of inventory.
- Assists with PC and application training as necessary.
- Acts as liaison between users and IT department.
- Serves as backup to Network and PC Administrators as necessary;
- Other duties as assigned.
- Knowledge of PC systems, Microsoft Windows/Office, IBM i Client Access.
- PC troubleshooting with ability to install/replace/upgrade computer hardware and peripherals.
- Ability to troubleshoot software including OS repair, virus/spyware detection/prevention, browser and application settings etc.
- Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.
- Seeks appropriate tasks when primary tasks are completed and assists co-workers as necessary.
- Demonstrates adaptability to expanded roles.
- Security consciousness and ability to keep current with technology.
- Adheres to clinic policies and procedures.
- Reliable transportation and ability to travel within one hour of metro Toledo area required.
- Associate degree or an equivalent combination of education and experience required
- Bachelor Degree and CompTIA A strongly preferred.
- MCP (Microsoft Certified Professional)
- MCDST (Microsoft Certified Desktop Support Technician
- CompTIA Net certifications desirable
Job Summary
JOB TYPE
Full Time
SALARY
$52k-67k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
07/17/2024
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