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University of California - San Francisco Campus and Health
San Francisco, CA | Full Time
$152k-190k (estimate)
2 Months Ago
Manager, Systems Operations
$147k-180k (estimate)
Full Time
1 Week Ago
The Trade Desk (China) is Hiring a Manager, Systems Operations Near San Francisco, CA
Who We AreAt The Trade Desk, we recognize that a seamless customer experience is driven by operational excellence. In pursuit of constantly improving the reliability of our platform, we are establishing a global Reliability Operations team. This team's core mission will be to vigilantly monitor The Trade Desk platform services, refine our incident response methodologies, and guarantee a robust and highly-available customer experience. If you're passionate about ensuring system reliability, process improvement, and making an essential customer impact, we invite you to playing a critical role in this next evolution of our on-call experience.
What You'll Do
Management:
The Trade Desk also offers a competitive benefits package. Click here to learn more.
Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is
$110,600—$138,300 USD
What You'll Do
- Define, manage, and measure incident response engineering practices
- Liaise with engineering teams to ensure work discovered during incident response is prioritized
- Participate in incident response engineering duties as necessary
- Manage a global Reliability Operations team (3 to 6 Reliability operations engineers across NAMER, EMEA, APAC)
- Periodically meeting with reports across timezones will require extended hours periodically
- There may be periodic weekend coverage requirements
- Bachelor’s Degree from a four-year university or relevant substitute experience
- 6 years relevant work experience in Technical and/or Application Support with strong knowledge technical troubleshooting
- 2-5 years of management experience with direct reports
Management:
- Adaptive management style according to level and proficiency of engineering reports.
- Ability to understand technical employee career paths and collaboratively develop career plans.
- Scheduling a global team through holidays, sickness and vacation leaves, across timezones.
- Understanding of large-scale distributed system architectures (e.g., databases, web services, application services).
- Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios).
- Ability to author scripts to facilitate troubleshooting as well as configure alerts.
- Proficiency in scripting languages (e.g., Python, Bash) is a plus
- Ability to prioritize and manage incidents based on severity, with a focus on customer impact.
- Ability to remain calm under pressure and quickly diagnose issues.
- Understanding of system logs, metrics, telemetry.
- Ability to take command and confidently direct engineering resources in ambiguous situations.
- Ability to communicate effectively with stakeholders during an incident.
- Ability to maintain and update trouble-shooting guides (TSGs) and operational documentation.
The Trade Desk also offers a competitive benefits package. Click here to learn more.
Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave
At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is
$110,600—$138,300 USD
Job Summary
JOB TYPE
Full Time
SALARY
$147k-180k (estimate)
POST DATE
09/02/2024
EXPIRATION DATE
10/26/2024
Show more
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