What are the responsibilities and job description for the Customer Service Representative position at The Tranzonic Companies?
Company Overview:
The Tranzonic Companies is a hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories - from personal care and protection to textiles, from cleaning products to contamination control - to empower its distributor partners into the future. Their cohesive approach promotes operational efficiency and fuels innovation, while equipping its varied businesses to tackle the toughest challenges across industrial and manufacturing, healthcare and life sciences, food service, hospitality, transportation, and many other dynamic market segments. Tranzonic's rapid growth, both organic and via acquisition, is powered by its team of driven, innovative problem-solvers and a culture of integrity and respect.
Position Summary:
Hospeco Brands Group is searching for a Customer Service Rep to join our team! Successful candidates will have strong interpersonal skills and at least 2 years of experience in a customer facing role.
Essential Functions and Responsibilities:
- Field high volume of inbound calls and emails from customers for inquiries on post-order entry questions regarding order status, tracking information, lead times, etc.
- Complete order edits/changes
- Assist with customer requests for product info such as SDS sheets
- Provide shipping/freight quotes to customers
- Process RGA and Credit requests for returns, damaged or missing product, replacement goods shipments
- Work with Traffic/Shipping teams to help coordinate third-party LTL shipments
- Work with Traffic team to initiate freight claims for damaged/lost goods
- Work with Accounts Receivable department to resolve short-pay invoices
- Work with Inventory and Warehouse Receiving teams to resolve undocumented returns
- Monitor Customer Service queues in Axapta daily for follow up on RGA and pending Credits
- Work with Regional Directors and internal Sales Administrators in support of customers
- Other duties as assigned
Education, Certifications and Licensures:
- 2 Years Experience in Customer Service or related role preferred but not required
- Proficiency with Microsoft Office
- Excellent written and verbal communication skills
- Ability to multi-task while maintaining attention to detail and deadlines
- Ability to follow through on resolving customer issues to completion
