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About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .
Job Code: 1266024
Job Title: SMO Lead
Work Location
Location: Onsite - Hartford, CT
Job Description:
Roles & Responsibility & Certifications | Manage cross functional services scope for the engagement along with managing process governance leads/managers. Manage customer relationship for cross functional services scope of work and ensure service management office team is rightly staffed (skill, expertise and approved FTE count) Promote CSI activities and proactive initiatives across all CFS towers. Ensure that Service Management team meets and delivers its contractual obligations. Participate and represent Service Management team in internal and external meetings. Escalation point of contact for all Service Management / CFS related activities and deliverables along with program governance and milestones management. Ensure that customer is provided with new technology trends and product information as required to drive the engagement proactively. Manage, coordinate and communicate with key stakeholders regarding all demands related to Service Management / CFS. Periodic audit of in scope ITIL processes for adherence, effectiveness, and efficiency. Articulate value realization for cross functional services scope through all its initiatives and activities Ensure that all reporting requirements from/of CFS are adequately addressed. Identify opportunities for continuous improvement by interacting with various teams and recommend improvements for CFS work stream Knowledge of ITIL best practices. ITIL4 Foundation certified is expected. ITIL4 Managing Professional certified will be preferred. Working knowledge on IT Service Management tools |
Role: SMO LEAD
SMO Service Management Manager and Vendor Management Skills
The incumbent will be performing the following scope of work for a system or a family of systems for a key client. The identified Systems are primary Videoconferencing Systems and Integrated Audio Visual Systems:
Requirement :
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office :
In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.
SERVICE MANAGEMENT LEADFull Time
$60k-77k (estimate)
06/23/2024
07/10/2024
The following is the career advancement route for SERVICE MANAGEMENT LEAD positions, which can be used as a reference in future career path planning. As a SERVICE MANAGEMENT LEAD, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary SERVICE MANAGEMENT LEAD. You can explore the career advancement for a SERVICE MANAGEMENT LEAD below and select your interested title to get hiring information.