Loan Servicer

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We are currently searching for a Loan Servicer to workonsite at our Operations Center in Columbus Grove, OH!

Under the direction of the Manager of Loan Operations, the Loan Servicer assists internal and external customers and assembles proper loan documentation for loan files.

Primary Responsibilities:

Loan Servicer Responsibilities:

• Booking & funding new loans
• Reviewing new loans & secondary market loans for proper approval, system accuracy and documentation requirements.
• Maintains financial institution loan records by reviewing various daily loan reports, including but are not limited to the following: Tickler, New Loans, File Maintenance, Interest Fluctuation, Non-Activated Loans, etc.
• Maintains financial institution participation loan records by booking new participation loans, communicating with various participating banks, monthly payment posting and various maintenance and review of participation loans.
• Processing new mortgage loans to be sold on the secondary market. This includes but is not limited to: Booking participation loans, monthly remittance of payments, daily payoff processing, etc.
• Handles maintenance of loan portfolios for the financial institution including modifications, collateral changes, interest rate adjustments, loan reversals/corrections, auto pay - new and changes, monitoring construction loan disbursement and escrow setup, payout, and analysis.
• Reviewing insurance policies (real estate & other collateral). Updating the Core system for tracking & escrow. Reviewing reports for insurance coverage and processing mortgage escrow payouts through third-party Vendor – Allied Insurance & Accumatch Tax Service and various life insurance companies. Assist with the Annual Escrow Analysis and troubleshooting escrow issues. Refunding escrow on payoffs.
• Answers telephone and assists customers & third-party agents with routine inquiries regarding payoffs, changes of owner, name changes, and other loan details.
• Construction loan monitoring and draw processing to ensure projects are properly funded to stay within budget & completion. Use of 3rd party vendor processing system.
• Processing of paid off loans by releasing any mortgages/requesting UCC’s be terminated and send loan documents back to the Borrower.
• Maintains all collateral files for the institution. This includes organizing & tracking original mortgages and title vehicles for reports.
• Processing returned mail to obtain correct address, address updates to the core and customer verification of those changes.
• Scans & prepare indexing for new loan files into Director. Update existing imaged files so most recent activity, maintenance, etc. can be found in Director. Add & clear exceptions as needed. Prepares the weekly report and final monthly Loan Exception Report for Mortgage/Consumer/Commercial loans. Scans & Reviews withdrawn & denied loan files for all loans

Operations:

• Keep abreast of changes in products, policies, and procedures, and attend training as needed.
• Performs other duties as assigned.

Customer Service:

• Assist customers with resolution of account problems and issues.
• Provides customer information and support.

Special requirements for the position:

• Prefer a high school degree and 1 year experience in related position in a financial institution.
• Must have the capacity to work under stress and handle difficult situations.
• Must be able to prepare basic documents in both Word & Excel.
• Must have the ability to be in tune with fine details & take initiative to research areas of possible concern.

**It is encouraged that all applicants attach a resume when applying.

The Union Bank Company is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see Human Resources should you have any questions about this policy or these job duties.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Are you over the age of 18?
• Have you ever been employed with The Union Bank Company before?
• Date available for work?
• What is your desired salary range or hourly rate of pay?
• Have you ever been bonded?
• Have you ever pleaded "guilty" or "no contest" to or been convicted of a crime? (Answering "yes" to the proceeding question does not constitute an automatic bar to employment. Factors such as date of the offense, seriousness and nature of the violation, rehabilitation and position applied for will be taken into account.)
• Would you like to Opt-In to receive SMS messaging to and from hiring recruiters and managers about this job:

Application Question(s):

• Are you over the age of 18?
• Have you ever been employed with The Union Bank Company before?
• Date available for work?
• What is your desired salary range or hourly rate of pay?
• Have you ever been bonded?
• Have you ever pleaded "guilty" or "no contest" to or been convicted of a crime? (Answering "yes" to the proceeding question does not constitute an automatic bar to employment. Factors such as date of the offense, seriousness and nature of the violation, rehabilitation and position applied for will be taken into account.)
• Would you like to Opt-In to receive SMS messaging to and from hiring recruiters and managers about this job:

Application Question(s):

• Are you over the age of 18?
• Have you ever been employed with The Union Bank Company before?
• Date available for work?
• What is your desired salary range or hourly rate of pay?
• Have you ever been bonded?
• Have you ever pleaded "guilty" or "no contest" to or been convicted of a crime? (Answering "yes" to the proceeding question does not constitute an automatic bar to employment. Factors such as date of the offense, seriousness and nature of the violation, rehabilitation and position applied for will be taken into account.)
• Would you like to Opt-In to receive SMS messaging to and from hiring recruiters and managers about this job:

Application Question(s):

• Are you over the age of 18?
• Have you ever been employed with The Union Bank Company before?
• Date available for work?
• What is your desired salary range or hourly rate of pay?
• Have you ever been bonded?
• Have you ever pleaded "guilty" or "no contest" to or been convicted of a crime? (Answering "yes" to the proceeding question does not constitute an automatic bar to employment. Factors such as date of the offense, seriousness and nature of the violation, rehabilitation and position applied for will be taken into account.)
• Would you like to Opt-In to receive SMS messaging to and from hiring recruiters and managers about this job:

Application Question(s):

• Are you over the age of 18?
• Have you ever been employed with The Union Bank Company before?
• Date available for work?
• What is your desired salary range or hourly rate of pay?
• Have you ever been bonded?
• Have you ever pleaded "guilty" or "no contest" to or been convicted of a crime? (Answering "yes" to the proceeding question does not constitute an automatic bar to employment. Factors such as date of the offense, seriousness and nature of the violation, rehabilitation and position applied for will be taken into account.)
• Would you like to Opt-In to receive SMS messaging to and from hiring recruiters and managers about this job:

Application Question(s):

• Are you over the age of 18?
• Have you ever been employed with The Union Bank Company before?
• Date available for work?
• What is your desired salary range or hourly rate of pay?
• Have you ever been bonded?
• Have you ever pleaded "guilty" or "no contest" to or been convicted of a crime? (Answering "yes" to the proceeding question does not constitute an automatic bar to employment. Factors such as date of the offense, seriousness and nature of the violation, rehabilitation and position applied for will be taken into account.)
• Would you like to Opt-In to receive SMS messaging to and from hiring recruiters and managers about this job:

Application Question(s):

• Are you over the age of 18?
• Have you ever been employed with The Union Bank Company before?
• Date available for work?
• What is your desired salary range or hourly rate of pay?
• Have you ever been bonded?
• Have you ever pleaded "guilty" or "no contest" to or been convicted of a crime? (Answering "yes" to the proceeding question does not constitute an automatic bar to employment. Factors such as date of the offense, seriousness and nature of the violation, rehabilitation and position applied for will be taken into account.)
• Would you like to Opt-In to receive SMS messaging to and from hiring recruiters and managers about this job:

Experience:

• Banking: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Columbus Grove, OH 45830 (Required)

Ability to Relocate:

• Columbus Grove, OH 45830: Relocate before starting work (Required)

Work Location: In person