Position Overview
The Center for Public Partnerships and Research (CPPR), a designated center within The Achievement & Assessment Institute (AAI), seeks a student hourly employee to assist with IT support. CPPR’s IT team fosters and strengthens relationships between CPPR staff, their technology needs, as well as the greater KU IT Community.
CPPR specializes in research and evaluation, data science projects, and social innovation work that supports our mission to optimize the well-being of children, youth, and families. CPPR primarily pursues its mission by assisting partners, including state-level and community-based organizations, in their work to secure funding, bring key stakeholders to the table, orchestrate large-scale data efforts, and conduct research and evaluation. We are looking for individuals who are passionate about social change for good.
Individuals selected for this position will be provided a university-issued laptop and other IT equipment as needed to ensure their ability to work.
Job Description80% IT support

• Provide support for general computing questions and problems end users may face (WiFi, email, Office 365, Outlook, etc.)
• Assist with and troubleshoot basic account management issues
• Assist with issues through ticketing software, Freshservice
• Update IT knowledgebase as required
• Update Technology Inventory as needed
• Image computers new/used computers as they come in
• Provide remote assistance to users

20% Other duties

• Special projects, and other duties as assigned

Required Qualifications

• During the semester term of the appointment, the student hourly must be enrolled in no fewer than 6 credit hours. For summer periods the student hourly must: 1) have been enrolled in no less than 6 hours in the past spring semester or 2) be pre-enrolled in upcoming fall semester in no less than 6 hours or 3) be enrolled in summer session or 4) be admitted to study in the upcoming fall semester. Student Hourlies may be undergraduate or graduate students. (Exceptions granted for GRA/GTA/GA appointments DO NOT apply to Student Hourly appointments).
• At least 1 year of experience using computers and software programs such as Microsoft Office as evidenced in application materials.
• Experience working on a team or in a team environment as demonstrated by work experience.
• Availability to work at least 10-20 hours a week in blocks of time as evidenced by application materials.
• Transportation to work off campus as evidenced by application materials.

Preferred Qualifications

• Experience working in a customer service/office support environment.
• Six months of experience demonstrating the ability to work both independently and as part of a team as evidenced in application materials.
• Experience troubleshooting for the following operating system(s): Windows, Mac OS, IOS, Android, as evidenced in application materials.
• Experience with basic computer hardware and software troubleshooting.
• Experience with a ticketing system (Service Now, Freshservice, ZenDesk, OS Ticket, FreshDesk, etc.).
• Experience working with Conference Room Audio/Video equipment in conjuction with Zoom, Teams, etc.

Additional Candidate Instructions
A complete application consists of:

• Online Application
• Cover Letter
• Resume
• 3 Professional References

Incomplete applications will not be considered.
Review of applications begins on July 20, 2024 and continues until position has been filled.WORK SCHEDULE:10 - 20 hours per week between the hours of 8 AM - 5PM, Monday thru Friday
Anticipated start date is August 5, 2024.
Contact Information to Applicants
Virginia Musser
cppr_hr@ku.edu
Advertised Salary Range
$18/hour
Work Schedule
During the hours of 8am-5pm M-F
Anticipated Start Date
Monday August 5, 2024