You haven't searched anything yet.
The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.
GENERAL SUMMARY
The Customer Service Coordinator provides concierge level service support to the assigned campus. The incumbent will be the face of the university, welcoming internal and external visitors, with a professional and proactive approach that anticipates the needs of the campus reception area. The position is responsible for attending to visitors and overseeing reception area interactions to include inquiries over the telephone as well as face-to-face. The Customer Service Coordinator acts as the first point of contact for students, employees and visitors and is responsible for operational and administrative support to include answering phones, opening, and distributing mail, supplies maintenance, calendaring, filing and other related clerical/administrative duties.
This position requires a full-time presence on the assigned campus.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Campus entry processes and procedures:
• Answers calls in a professional and courteous manner and conveys messages to staff and faculty; serves as a back-up to the automated University-wide telephone system. • Serves visitors by greeting, welcoming, directing and announcing them appropriately.• Provides campus and local community information to visitors.• Facilitates the delivery of materials and/or correspondence to visitors upon arrival.• Serves as a member of the campus response and reentry teams, as needed.
Campus Access, Parking and Commuter Programs (as applicable):
• Coordinates and maintains campus-wide Commuter Assistance Program (CAP). • Issues and tracks appropriate campus and parking access badges for walk-in visitors, vendors, faculty, staff and students.
General administration and campus services:
• Support campus events and activities under the direction of the Campus Director; may assist with the coordination and logistics for campus-wide events to include scheduling, set-up and clean-up for the event. • Manages campus supply inventory and places orders for general, breakroom, and copier supplies, as needed. • Maintains inventory of supplies, brochures, and collateral for reception desks.• Maintains campus-wide events calendar. • Maintains and updates master campus seating list in coordination with Campus Director, Human Resources and Facilities.• Ensures regular and frequent updating of campus video monitors to reflect current and relevant campus news and information.• Prepares mailers for shipping and delivery services (UPS, FedEx, courier, etc.).• Supports activities and initiatives related to campus safety and security in coordination with the Director, Safety and Security.
Human Resources support:
• Supports campus Human Resources Manager with collection of on-boarding documents for all faculty, staff and students; completes new hire I-9 process under direction of HR Manager, as needed.• Manages and coordinates reception area coverage and schedule for Student Workers.
OTHER DUTIES AND RESPONSIBILITIES
May perform other duties and responsibilities that management may deem necessary from time to time.
• Assists with other operational and administrative support activities as assigned to support the needs of the University and campus.
TRAVEL REQUIREMENTS
Not applicable
MANAGEMENT/SUPERVISORY RESPONSIBILITIES
Not applicable
POSITION IN ORGANIZATION
REPORTS TO: Campus Director and Campus Director Administrative support person on campus for time reporting purposes
POSITIONS SUPERVISED: Not applicable
TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
• High School diploma or equivalent (GED) required. Bachelor’s degree highly preferred.• 1-3 years of administrative experience required in a fast-paced, customer service-oriented role. • Ability to interact with various personalities with tact and diplomacy and maintain a flexible, positive attitude.• Outstanding customer and concierge level service experience.• Excellent telephone etiquette.• Demonstrated office clerical and administrative skills.• Proficiency in Microsoft Office suite (Outlook, Word, Excel, PowerPoint), point-of-sale and phone systems.• Ability to be self-directed, perform tasks with minimal supervision and manage time effectively. • Ability to sit for extended periods of time at a keyboard.• Demonstrated experience with a job requiring multi-tasking and performing a variety of duties. • Familiarity with local area and local attractions, including restaurants, potential venues for meetings or events, transportation options, and airports.
BUSINESS COMPETENCIES
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.• Drives Results - Consistently achieving results, even under tough circumstances.• Innovation - Creating new and better ways for the organization to be successful.• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.
Full Time
$60k-78k (estimate)
06/08/2024
08/07/2024
usa.edu
San Marcos, CA
500 - 1,000
The job skills required for Customer Service Coordinator (St. Augustine, FL) include Customer Service, Scheduling, Microsoft Office, Coordination, Initiative, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator (St. Augustine, FL). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator (St. Augustine, FL). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Coordinator (St. Augustine, FL) positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator (St. Augustine, FL), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator (St. Augustine, FL). You can explore the career advancement for a Customer Service Coordinator (St. Augustine, FL) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
01/06/2022: Las Cruces, NM
The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
02/22/2022: Amarillo, TX
The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
02/13/2022: Kingsport, TN
Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
02/25/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.