4 IT Executive Support Jobs in Arlington, TX
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IT Executive Support
$97k-119k (estimate)
Full Time
3 Weeks Ago
The University of Texas at Arlington is Hiring an IT Executive Support Near Arlington, TX
Job SummaryThe IT Executive Support is responsible for providing guidance and procedures to a team of full-time employees and students dedicated to supporting the IT needs of the UTA Executive leadership, and other high profile UTA employees, initiatives, and guests. The IT Executive Support is the first point of contact activities for high profile user’s endpoint support, application support, and event support needs on behalf of the supported customer base. Expected to liaison with other support team managers to assign resources as necessary to plan and resolve affiliated incidents and requests.
Minimum Qualifications
Minimum Qualifications
- Bachelor’s degree in computer technology, education technology or a related degree with three (3) years of experience in IT working with end point computing devices including installation, configuration, repair, and the disposal of devices and associated software tools OR seven (7) years of equivalent combination of education and experience.
- Experience working with and combination of email, content sharing, and departmental applications and systems in a university environment.
- Hands-on work experience with Microsoft Windows 10, 11, macOS 11, 12, device management tools such as Windows Endpoint Manager, SCCM , JAMF and O365 applications
- Two (2) years of experience in a team leadership / project management role leading end point computing support team composed of highly skilled individuals.
- Advanced degree in educational technology, computer technology or a related field.
- Demonstrated experience working as part of a large project in an advisory or expert role.
- Formal Certifications in the areas project management and/or ITIL .
- Vendor certifications related to Microsoft 365 applications and/or relevant end point support management tools.
- Develop and maintain customer relationships.
- Participate in the development of standards for Executive support methods, organizational change management, and knowledge retention relating to support services provided.
- Ensure all teamwork activities are adequately documented.
- Provide feedback to applicable technology support teams regarding issues, defects, or successes regarding Information Technology initiatives.
- Provide team leadership, mentorship to other team members.
- Provide Executive Support team member performance feedback to team manager.
- Coordinate with other support teams/resources as necessary to achieve desired outcomes.
- Assist management with team member work assignments.
- Manage team assignments and daily activities.
- Develop and maintain resource and staffing plans.
- Coordinate and report daily, period based, and project work activities to senior management.
- Conduct / Participate in support activities for End Point and Application support.
- Facilitate requests to purchase, modify, repair, and dispose of End Point equipment such as PC’s, laptop devices, tablets, peripherals, etc.
- Participate in performing scheduled asset inventory procedures.
- Participate in the testing of associated patches and software roll outs to ensure optimal customer experience.
Job Summary
JOB TYPE
Full Time
SALARY
$97k-119k (estimate)
POST DATE
06/04/2024
EXPIRATION DATE
07/18/2024
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