The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries

• Continuously practices good listening skills with customers, UPS Store team members, and leadership

• Takes ownership of the customer's shipping needs and offers viable solutions

• Takes action to learn all product and service offerings, alternative solutions, and industry trends

• Operates all equipment, software, and devices in an expert fashion and is willing to teach others

• Maintains a clean, organized, and safe working environment

• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required

• Strong computer skills, including Microsoft Office and Adobe Suites

• Outstanding phone skills

• Strong verbal and written communication skills, including spelling and math

• Prompt, reliable, and responsible

• Able to lift 25 pounds Must be located within 20 miles of Ann Arbor

• Must have reliable transportation

Job Types: Full-time, Part-time

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Ann Arbor, MI 48103 (Required)

Work Location: In person