JOB DESCRIPTION

The Full-Time/Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean and safe working environment
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
• Produces/designs, proofs, and updates materials for print projects using Adobe and Microsoft Suites for both Mac and PC
• Has Notary experience or is willing to become a Notary.
• Has Live Scan experience or is willing to become certified.

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40 pounds
• Notary public commissioned or willing to get commissioned (preferred)
• Live Scan certified or willing to get certified (preferred)
• Weekend availability mandatory

Job Type: Part-time

Pay: $16.00 - $16.50 per hour

Expected hours: 15 – 20 per week

Benefits:

• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

License/Certification:

• Certified Notary Public (Preferred)

Work Location: In person