As a Team Lead at The UPS Store, you will be the driving force behind our store's success. Your leadership and organizational skills will ensure the seamless operation of daily tasks, exceptional customer service, and a motivated team. This position is ideal for individuals who thrive in a fast-paced retail environment and are committed to delivering excellence.

**Key Responsibilities:**

1. **Team Management:**

- Supervise and lead a team of associates, fostering a collaborative and positive work environment.

- Assign and delegate tasks effectively, ensuring the team meets performance goals.

- Provide coaching, training, and guidance to team members to enhance their skills and performance.

2. **Customer Service:**

- Ensure outstanding customer experiences by addressing inquiries, resolving issues, and maintaining a customer-first attitude.

- Oversee store operations to guarantee timely and accurate services, including packaging, shipping, printing, and mailbox services.

3. **Inventory and Supplies:**

- Manage inventory levels and order supplies as needed to maintain stock availability.

- Conduct regular inventory audits to minimize discrepancies.

4. **Sales and Revenue Growth:**

- Assist in driving store sales by promoting UPS products and services.

- Recommend and implement strategies to increase store profitability.

5. **Store Maintenance:**

- Maintain a clean, organized, and safe store environment.

- Address maintenance and repair needs promptly to ensure the store's professional appearance.

6. **Compliance and Reporting:**

- Ensure compliance with company policies and procedures, including security and safety protocols.

- Prepare daily, weekly, and monthly reports as required.

**Qualifications:**

- High school diploma or equivalent (Bachelor's degree preferred).

- Previous experience in a retail or customer service leadership role.

- Strong communication and interpersonal skills.

- Proficiency in computer applications and point-of-sale systems.

- Ability to work flexible hours, including weekends.

- Excellent problem-solving abilities and attention to detail.

**Benefits:**

- Competitive salary

- Employee discounts

- **Cash Advance Benefit:** Eligible employees have access to interest-free cash advances, providing financial assistance during times of need.

- Career advancement opportunities within The UPS Store network

If you are a dedicated and motivated individual with a passion for customer service and leadership, we invite you to apply for the Team Lead position at The UPS Store. Join our team and help us deliver exceptional service and support to our valued customers.

*To apply, please submit your resume and cover letter detailing your qualifications and relevant experience to [Email Address] or visit our store at [Store Address] to complete an application in person.*

*The UPS Store is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*

Job Types: Full-time, Part-time

Pay: $14.50 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Pittsburgh, PA 15213: Relocate before starting work (Required)

Work Location: In person