Teleadvice Pet Representative

About Us:

The Vets is a leading provider of Home Pet Care, dedicated to delivering high-quality care and support to pet owners across the country.

We are revolutionizing the pet care experience by leveraging technology allowing our best-in-class veterinarians to bring their expert care to you, offering at-home visits in a stress-free environment.

We are committed to ensuring the well-being of our furry companions. As we continue to grow, we are seeking a dedicated Medical Excellence Support Specialist (MESS) to join our team and contribute to the excellence of our pet healthcare services.

About the Role:

As a Veterinary Tele-Advice Specialist in the Membership Support Team, you will play a crucial role in building and managing our communication with membership clients and quality of life assessments.

You will provide tele-advice and tele-triage services to our clients, ensuring they receive the guidance and support they need to make informed decisions about their pets' health. Your expertise will be invaluable in delivering top-notch veterinary care remotely.

• Candidate must be located in Central Time Zone (CST) **
  
  

Responsibilities:

• Tele-Advice and Tele-Triage: Provide expert tele-advice and tele-triage services to pet owners, addressing their concerns and helping them make informed decisions about their pets' health.
• Client Communication: Build and maintain strong relationships with membership clients, serving as a trusted resource for their veterinary needs.
• Case Documentation: Accurately document client interactions, medical histories, and recommendations in our electronic health record system.
• Education and Support: Educate clients on preventive care, wellness strategies, and treatment options, ensuring they have a thorough understanding of their pets' healthcare.
• End-of-Life: Quality of life assessments, end-of-life medical record reviews, disposition planning, aftercare arrangements, and providing grief support.
• Collaboration: Collaborate with our team of veterinarians to ensure seamless and coordinated care for clients.
• Client Engagement: Engage in proactive outreach to follow up on client cases, monitor progress, and address any concerns or questions.
• Continuous Learning: Stay up-to-date with the latest advancements in veterinary medicine and telehealth to enhance your expertise and service delivery.
• Process improvement and enhancement: Maintain medical SOPs regarding quality of life and end of life standards.
  
  

Qualifications:

• Licensed Veterinary Technician: Must hold a valid license as a Veterinary Technician.
• Tele-Advice Experience: Minimum of 1 year of experience providing tele-advice and tele-triage services in a veterinary setting. Must be familiar with tele health regulations.
• Team Building Experience: Proven track record of effectively building and leading high-performing teams to achieve organizational objectives and foster a culture of collaboration and excellence
• Strong Communication: Exceptional communication and interpersonal skills, both written and verbal.
• Empathy: Demonstrated ability to empathize with clients and provide emotional support during challenging situations.
• Tech-Savvy: Proficient in using telemedicine platforms, electronic health records, and other digital tools.
• Team Player: Collaborative attitude and willingness to work closely with a team of veterinarians and support staff.
• Customer-Centric: Dedicated to providing exceptional customer service and ensuring client satisfaction.
• Flexible: Self-motivated with an entrepreneurial spirit, capable of achieving goals in a fast-paced, dynamic environment.
  
  

Benefits:

• Medical, Dental, Vision
• 401k with company match
• PTO days
• Paid holidays
  
  

The Vets is committed to hiring the best team possible to build the future of pet care. The Vets provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, and national origin.