Victim Service Center is the only certified rape crisis center in Orange, Osceola and Seminole counties. Join us and to help victims heal through individualized services and resources to victims of violent crime, sexual assault, and traumatic circumstances within the 24/7 advocacy department. This Full –Time (40 hours) Variable Work Schedule position provides service in-office and virtual services to victims in Seminole, Orange, and Osceola County. In addition the position requires staff to be on-call and responsible to assist individuals via a 24/7 sexual assault helpline and respond in person to confidential forensic exam site to provide accompaniment during forensic exam, when scheduled. On-call response for forensic exams to ORANGE AND OSCEOLA counties is expected to be on site within 60 minutes and residency location is considered for hire. Typically at least 8 on-call shifts per month required. Helpline shifts include nights, weekend, and holidays.

Qualifications:

Master’s Degree required/ eligible in area’s of counseling, psychology, mental health, social work, or other related social services field.

Bilingual (English/ Spanish) required.

Ability to provide individualized support to victims of crime through personal advocacy; emotional support; crisis counseling; assistance with court, criminal/civil justice; and support groups.

Demonstrated ability to remain calm and respond to individuals in crisis and emergency situations.

Ability to work independently and make decisions in accordance with established policies and regulations.

Ability to work a non-traditional schedule and respond to call outs when assigned to hotline coverage.

Experience in helpline preferred.

Skill in working with special needs and/or at-risk populations (i.e. persons with disabilities, LGBTQ, non-English speaking) preferred.

Experience in assisting victims of crime preferred.

Successfully pass a criminal background check and E-verify.

Possess a valid Florida Driver’s license, proof of automobile insurance, and have a satisfactory driving record.

Excellent written and verbal communication skills.

Ability to interact positively with unique individuals of all ages, genders, religions, cultures, ethnicities, attitudes, beliefs, other characteristics without discrimination.

Knowledge of law enforcement and court procedures.

Ability to respond to and handle graphic and sensitive situations including violent crime scenes.

Basic computer skills including Word, Excel, and Outlook.

Understand and protect client confidentiality.

Successful completion of the FCASV core training within 30 days of employment.

Successful completion of the OAG Victim Practitioner Designation Training within first year of employment.

ADA Compliance

Physical Ability: tasks involve extended periods at work station or keyboard. Tasks involve driving primarily but not exclusively in Central Florida at various hours of the night or day. Tasks involve working a flexible schedule that will include evenings, weekends, and holidays.

Sensory Requirements: verbal and written communication is required. Tasks may involve exposure via sight and smell of bodily fluids, evidence bearing clothing and violent crime scenes. Tasks involve listening and responding to intimate physical knowledge of a crime against a victim.

Environmental Factors: tasks may involve contact with angry or potentially violent individuals.

Tasks may involve contact with individuals with known and unknown diseases. Tasks may include contact with individuals under the influence of either legal or illegal substances.

Job Type: Full-time

Pay: $21.24 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• The job requires an immediate response time of 60 minutes (maximum) to the downtown Orlando area, is this distance possible based on your residence address?

Education:

• Master's (Preferred)

Language:

• English (Required)
• Spanish (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Multiple locations