Job description

Summary
The Box Office Associate provides outstanding customer service and ticketing service to The Washington Center for the Performing Arts and our partnering organizations. The box office associate is the first point of contact between the public and the Washington Center, interacting with our patrons to provide valuable information regarding upcoming productions and events, as well as navigating ticketing systems to acquire sales while upholding administrative standards in terms of processes and procedures.

This is a part time position requiring day, weekend, and evening availability.

Duties and Responsibilities:

- Assist patrons with purchases, exchanges, and offer redemptions over the phone, in person, or via email.
- Oversee the printing and distribution of tickets through will-call, mail, or walk up.
- Maintain an organized ticket sorting and filing structure.
- Contribute to an organized, hygienic, and peaceful box office environment.
- Be knowledgeable of the Center’s current events, pricing, and seating arrangements across venues.
- Understand and relay theater policy to patrons and uphold theater policy through own actions.
- Make recommendations to assist patrons with decision making and improve experience at the theater.
- Determine customer sources of conflict or concern and resolve or escalate to manager in a timely manner.
- Follow proper cash handling procedures and reconcile daily transactions.
- Process orders and collect customer data through Audience View sales system.
- Assist on night of show with walk up sales, will call distribution, and lead resolution for ticketing questions or concerns.
- Assist with Box Office special projects and assignments.
- Carry out opening and closing duties of the box office.

Essential Experience & Skills

Proven work experience in customer service, arts, or hospitality.

Technical Experience and Skills - Proficiency in navigating computers efficiently, experience with point of sales systems, and programs Microsoft 365 as well as Google Chrome or a similar web browser.

Communication - Solid written and verbal communication skills. Be a polite and competent communicator over the phone and in person. With both Patrons and WCPA Staff.

Attention to Detail - Strong organizational skills including the ability to prioritize tasks in a fast-paced environment. Being readily able to multitask.

Work Habits- Ability to work both as a part of a team and independently. May work unsupervised and follow established guidelines and safety procedures.

Applicant Qualification:

- Be 18 years of age or older and have a high school diploma or equivalent.
- Have access to reliable transportation.
- Ability to work a flexible schedule, including regular evening and weekend hours.
- Have basic mathematical skills, cash handling and clerical capabilities.
- Have, or be willing to obtain, a valid CPR/First Responder Card and/or training.

Location:

The Washington Center provides box office staffing for the Washington Center Box Office, Harlequin Productions and the Kenneth J. Minnaert Center for the Arts. Box Office Associates may be scheduled to work in all three locations.

Position Type and Expected Hours of Work:

This is a part-time, non-exempt, non-regular position. Due to the nature of our business, many shifts will be weekend and evening hours, though daytime shifts are also available.
Expected availability: Tues-Sun for at least 3 shifts each week.

REQUIRED MATERIALS

Interested candidates should submit an application, cover letter, résumé, and three references to employment@washingtoncenter.org. References will not be contacted without the prior approval of the candidate.

Job Type: Part-time

Salary: $16.28 - $18.00 per hour

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person

Job Type: Part-time

Pay: $16.28 - $18.00 per hour

Schedule:

• Day shift
• Evening shift
• Weekends as needed

People with a criminal record are encouraged to apply

Work Location: In person