Pacifica Hotels is searching for a Night Audit to join the team at Wayfarer DTLA . The Night Audit will be responsible for assisting guests in all guest services related functions. The Night Audit will also be responsible for closing hotel books at night by running night audit final after ensuring all revenues are in balance nightly.
Core functions of the position, but are not limited to the following;
•Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
•Communicate effectively with guests and fellow team members.
•Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
•Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
•Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
•Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHC's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
•Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
•Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
•Control and balance cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
Pay Range: $19.73 - $20.73 per hour
Health Benefits, Travel Perks & More
401k and Paid Time Off are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering and select charity promotions throughout the year.