** Relief Customer Services Advisor Sedgley**

**Job reference:** 000338

**Location:** Sedgley

**Closing date:** 19/12/2021

**Salary:** 12,570

**Employment type:** Permanent

**Department:** Retail Operations

**Hours per week:** 25

AddThis Sharing Buttons **Relief Customer Service Advisor West Brom Cluster

Salary: 12,570 per annum

Part-time (Monday Friday, 09:00 14:00, 25 hours)

Saturdays (mandatory) approximately 3 per month (09:30 12:30)**

**Please Note: as this is a Relief role you will be required to travel across the specified cluster and when required across the branch network (New Square, Owen Street, Dudley, Wednesbury, Walsall, Oldbury, Great Bridge, Kingswinford, Wolverhampton and Sedgeley).**

You will ensure our customers needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs.

At the West Brom youll have every opportunity to take the next step and keep moving: were well known for providing excellent development support and always promote from within wherever possible.

**Key Responsibilities**

To be the face of the West Brom

To deliver excellent customer service every time

Identifying and providing solutions to customers needs

Providing solutions to individual customers needs

Cash and cheque handling

Ability to get things right first time

Support the Branch Manager in their absence

**Skills & Attributes**

Exceptional customer service experience

Genuine interest in customers & their needs

Driving enthusiasm within a team

Excellent communication skills

Meticulous attention to detail

We wholeheartedly believe that our people are our greatest asset, thats why in addition to your salary you will be rewarded with a wide range of other benefits:

Generous annual leave starting at 25 days 8 bank holidays, (pro rata)

Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)

Social club membership dozens of discounts available for a wide variety of family days out and events

Corporate health plan with the option to include family members

Discounted travel cards

West Brom staff car scheme

Life assurance provided by the Society at 4 times your salary

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Broms biggest asset that doesnt mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

Check out our careers page to find out more about our culture and benefits. https://www.westbrom.co.uk/careers

***Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible***

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. the West Brom is a trading name of West Bromwich Building Society.