Description

Position Overview: The Case Opener at Wilhite Law Firm plays a crucial role in managing case files from intake to closure. This position requires meticulous attention to detail, strong organizational skills, and the ability to work effectively in a fast-paced environment. The successful candidate will be responsible for handling various tasks related to pre-case management, including but not limited to, opening claims with insurance companies, obtaining necessary evidence, negotiating medical specials, and ensuring compliance with confidentiality regulations.

Essential Duties and Responsibilities:

• Manage case files from intake to closing intake, ensuring all necessary steps are completed efficiently.
• Determine when a file is ready for a demand, demonstrating a thorough understanding of case progression.
• Handle lien reduction, negotiate medical specials, and open Medicare and Medi-Cal claims.
• Obtain evidence such as traffic and police reports, pictures, and intake documentation.
• Maintain confidentiality of Personal Health Information (PHI) in accordance with legal and ethical standards.
• Collaborate with multiple coworkers involved in case file management and support.
• Complete Letters of Representation (LORs) and Bills of Information (BIs) within specified time frames.
• Document all eligibility screening activities through paper and electronic logs.
• Attend staff, team, and department meetings to contribute to case discussions and updates.

Qualifications

Qualifications and Skills:

• Knowledge and ability to handle case files from beginning to end.
• Strong organizational skills with meticulous attention to detail.
• Excellent written and verbal communication skills in both English and Spanish.
• Proficiency in Microsoft Office Suites.
• Experience with File Vile or Smart Advocate preferred.
• Ability to work under pressure and prioritize workload effectively.
• Exceptional customer service skills, including the ability to monitor emails in real-time and adhere to office policies and deadlines.
• Fluency in both English and Spanish.
• Proficient writing abilities with excellent spelling and grammar.
• Ability to work collaboratively in a team environment.
• Flexibility to perform other duties as assigned.

Location:

• On-site, up town Denver.