19 Customer Service Representative, full-time Jobs in The Woodlands, TX
The Woodlands Township is Hiring a Customer Service Representative, full-time Near The Woodlands, TX
Monday through Friday, 8:30 am to 5:30 pm.Summary of Duties: Assist external customers (e.g. residents, patrons, registrants) and internal customers (e.g. employees) with requests for service either by phone, computer or in-person. Assist with administrative duties for either the Parks, Recreation or Environmental Services Department management team.
General DutiesEssential Duties and Responsibilities:
- Assist external and internal customers with requests for service by either phone, computer, or in-person.
- Respond to routine inquires, answer incoming telephone calls, determine purpose of callers, and forward calls to appropriate personnel, department, or agency.
- Greet and assist visitors and/or direct to appropriate area or person.
- Handle caller requests for service/resolve issue - related to Solid Waste/Recycling.
- Provide departmental information via phone, email, and in-person.
- Schedule and coordinate calendar for activities. Notify patrons of activity schedules, cancellations and registration requirements.
- Computer and organizational skills to assist with maintaining service request and work orders utilizing the company’s software -Tyler Technologies (database program).
- Distribute facility reservation and station activity reports to staff as needed.
- Prepare cash receipts and deposits.
- Conduct research, compile, and type statistical reports.
- Type routine correspondence
- File correspondence and other records.
- Make copies of correspondence or other printed materials.
- Prepare outgoing mail and correspondence, including mail and faxes.
- Order and maintain supplies.
- May be required to work special events on nights, weekends or holidays.
- Perform other duties as assigned.
- Process 311 request or phone calls for Solid Waste/Recycling to Solid Waste provider (Waste Management).
- Recommend and process facility reservations (pavilions, pools, daycare/group visitation), for residents, vendors, employees, and outside agencies/organizations (schools, churches, misc. associations, etc.) using the company’s ActiveNet registration/reservation software system.
- Process payments and track, receive, and return deposits for facility reservations/community garden. Prepare cash receipts and deposits.
Education: High school diploma or General Education Degree (GED).
Experience: One (1) year of related experience and/or training; or equivalent combination of education and experience.
Licenses And Certifications
- Must possess or obtain within first ninety (90) days of employment a valid Texas driver's license and meet the driver safety policy requirements.
The Woodlands Township is an Equal Opportunity Employer and values diversity at all levels of its workforce.
Job Summary
Full Time
Public Administration
$37k-47k (estimate)
06/09/2024
07/07/2024
thewoodlandstownship-tx.gov
PANTHER CREEK, TX
100 - 200
2010
DON NORRELL
$50M - $200M
Public Administration
Related Companies
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