Organization Overview

• Develop and implement program objectives, strategies, and roadmaps aligned with organizational goals.
• Define, assess, and manage program scope, deliverables, timelines, and resource requirements.
• Create comprehensive programs, forms, policies, and budgets, while also designing customer flow systems for seamless service delivery.

• Lead cross-functional project teams to execute program plans and achieve desired outcomes.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure timely delivery and address unforeseen challenges.
• Ensure program deliverables meet quality standards and comply with regulatory requirements.
• Conduct regular reviews and audits and administer surveys to assess program performance and customer satisfaction and engagement and identify areas for improvement.
• Manage all aspects of participant engagement, from recruitment and screening to intake and enrollment. This includes actively promoting the program, assisting participants in gathering necessary documentation such as proof of income and health records, and ensuring eligibility criteria are met.

• Build and maintain collaborative partnerships with internal departments, external agencies, vendors, and other stakeholders to leverage resources and cultivate alliances aimed at enhancing service delivery. This involves identifying pertinent resources, co-creating programs, and collectively addressing the evolving needs of the community.
• Communicate program status, updates, risks, and the impact of changes to stakeholders in a clear and concise manner.
• Provide high quality case management services for participants (as needed).
• Represent the organization in public forums and with donor agencies and foundations as required.
• Promote awareness of the agency and its mission in the community
• Develop, negotiate, and administer grants and contracts (including Memoranda of Understanding with partners and vendors)
• Allocate resources effectively to support program activities, including personnel, budget, and materials.
• Track resource utilization and adjust allocations as needed to optimize program performance.

• Track program performance metrics and KPIs to measure progress and effectiveness.
• Generate regular reports and dashboards to provide visibility into program status and outcomes.

• Provide leadership, guidance, and mentorship to program team members.
• Foster a collaborative and high-performance team culture that promotes innovation and continuous improvement.
• Oversee the recruitment, training, supervision, and evaluation of staff, while managing administrative tasks such as timekeeping, personnel record maintenance, and facilitating staff development initiatives.

• Pursue continuous learning, staying updated on emerging threats and trends, and adapting strategies and practices to enhance organizational effectiveness around case management and housing services. 
• Devise strategies to ensure growth of programs and initiatives, identifying and implementing process improvements that will maximize output and minimize costs while maintaining quality.

• Oversee multiple projects with a strong attention to detail and effective time management, from inception to completion, ensuring seamless execution and successful outcomes.
• Uphold ethical standards, maintaining confidentiality, and demonstrating integrity in all activities and decision-making processes.
• Effectively utilize Microsoft Office suite, online databases, and other data management tools.
• Express ideas and concepts clearly and concisely, both in writing and orally to diverse audiences, including employees, external partners, customers, and other stakeholders.
• Exercise initiative and sound judgment in analyzing complex issues and problems, identify and evaluate alternative solutions, anticipate consequences of proposed actions, and implement recommendations in support of business objectives.
• Demonstrate a proactive style of work with a track record of developing innovative approaches.
• Adapt to change and demonstrate flexibility while serving as an agent of change.
• Engage with a diverse community of stakeholders to promote trust, collaboration, and partnership amongst and between partner organizations and levels of leadership.

Supervisory Responsibility

This position manages all EMPOWER staff to include contractors.

Position Type and Expected Hours of Work

• Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

• Education: Bachelor’s degree from an accredited college or university which has equipped applicant with the knowledge, skills, and abilities to perform the duties of the position.
• Experience: Minimum of 5 years of experience in program management, with at least 2 years in a project management role and a track record of effectively leading performance- and outcomes-based social services programs. At least 2 years of experience providing case management services.

• A satisfactory criminal background and reference check, a valid driver’s license, and an acceptable driving record are required at time of appointment and throughout employment in this position.
• Must be eligible to work in the U.S. without sponsorship.

• First Aid/CPR preferred; must be certified within the first year of hire.

• This is an exempt salaried position with a range of $60,000 - $70,000 annually. 

Physical Tasks and Working Conditions

The physical demands described in the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office. The incumbent sits, stands, walks, kneels, crouches, twists, climbs stairs and inclines, reaches, bends, grasps, pushes, pulls, and drags. The incumbent must be able to move about to access files, operate equipment and office machinery, and lift and/or move up to 20 pounds. If driving a vehicle on organization business, the incumbent must be able to meet the physical requirements of the driving class and have mobility, vision, hearing, and dexterity levels appropriate to the duties to be performed.

Equipment Use

Telephone, copier/scanner, computer/laptop (Microsoft Office Applications), tablet and fax machine.

Mental demands

Solve problems, make decisions, exercise sound judgment, interpret data, organize, write, plan, prioritize, communicate clearly, de-escalate situations, model respectful non-abusive behavior, critical thinking, critical reasoning, attention to detail, ability to recall, coordinate schedules, work as a member of a team, and speak in public.

Evaluation of Performance

Performance in this position will be evaluated in accordance with the Employee Handbook.

Benefits

• Medical

• Dental

• Vision

• Short/ Long Term Disability

• Life Insurance

• 401K

• Employee Assistance Program

We are an Equal Opportunity Employer