Ticket Concierge Staff

This part-time staff member will maintain a culture of high-level customer service, efficient transactions, goal-driven sales, and effective communication aligning with T2’s mission and brand. Ticketing Concierges will ensure a hospitable, smooth, and high-quality continuum of service at all times and act as an information resource for patrons regarding TheatreSquared programming and events. This position reports to the Box Office Supervisor.

As an engaged team member who regularly interfaces with ticket buyers, event and group sales clients, and vendors, while coordinating closely with T2’s front-of-house staff —and as a positive, collaborative member of an inclusive workforce—this new staff member will help TheatreSquared answer the question, “How can a theatre be an agent of social change—helping foster a community that is fundamentally more equitable?”

ESSENTIAL FUNCTIONS: 

• Demonstrate excellent customer service skills and comprehensive problem-solving skills
• Work to sell TheatreSquared season offerings, single tickets, and add-ons
• Communicate information regarding performances and organizational policies to patrons
• Answer patron calls and emails to efficiently field requests
• Monitor and respond to patron voicemails and emails in a timely manner
• Complete inbound/outbound calling or mailing projects for ticket sales campaigns
• Resolve patron ticketing issues while maintaining a positive and friendly interaction
• Maintain up-to-date knowledge of TheatreSquared performances and events, as well as organizational policies
• Maintain accurate and up-to-date patron information in ticketing system (Tessitura)
• Transact tickets and related purchases with the highest accuracy 
• Manage cash and make appropriate and accurate change
• Other duties as assigned
• Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others

QUALIFICATIONS/REQUIREMENTS

• High School Diploma, GED, or another equivalent certificate
• Experience in customer service
• Able to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as being able to perform in a fast paced, dynamic work environment
• Able to work well independently and as part of a dynamic team
• Excellent verbal and written communication and documentation skills 
• Able to successfully handle multiple priorities in sometimes high-stress situations
• Able to work with the public and possess conflict resolution skills
• Good problem solving and strategic thinking skills.
• Follow verbal and written instructions of management and accept feedback from management to improve performance
• Able to learn and operate a Windows-based ticketing system (Tessitura)

DESIRABLE SKILL SETS

• Knowledge of Tessitura system (or comparable CRM)
• Experience in arts or other non-profit organizations

COMPENSATION & BENEFITS

The base pay for this part-time, non-exempt position is $15 per hour. This position will average approximately 15 to 25 hours a week. Benefits include flexible scheduling, holiday pay, paid time off, allotted show tickets, employee discounts on food and drink, access to the company employee assistance program, and the opportunity to regularly experience live theatre.

THEATRESQUARED MISSION

We believe that theatre—done well and with passion—can transform lives and communities. At the theatre, in schools and online, we create remarkable performances; broaden access; foster empathy, equity and cohesion; and gather with one another around art, conversation, food and other shared experiences in a welcoming, inclusive space.

ABOUT THEATRESQUARED & NORTHWEST ARKANSAS 

Entering its 18th season, TheatreSquared’s challenging, heartfelt, and intimate productions reach 60,000 patrons each year, including more than 20,000 students and their teachers. T2 fills a crucial niche in the region’s cultural landscape as the only year-round, producing professional theatre within a 150-mile radius, operating on an annual budget of $6 million. TheatreSquared employs trained artists from across the country to create its 330 annual performances and is contracted with Actors' Equity Association. The theatre is also Arkansas’s home for professional playwrights, developing scripts through the Arkansas New Play Festival in Fayetteville and Bentonville and producing new works and world premieres each year. TheatreSquared’s architecturally significant, 50,000-square-foot, two-venue permanent home was completed in 2019. For details on the facility, visit ournextstage.org. 

Fayetteville and Northwest Arkansas were ranked 8th by US News and World Report in its 2021 "Best Places to Live in the US.” Located in the scenic Ozarks and offering a low cost of living and high quality of life, this vibrant metro area recently surpassed the half-million population mark and is home to the headquarters of Fortune 100 companies including Walmart Stores, J.B. Hunt, Tyson, and peer world-class cultural institutions such as Crystal Bridges Museum of American Art.