About Thentia

Thentia Cloud is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. A company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Further, Thentia Cloud’s solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development.

About the Role:

Solutions Engineers are consulting architects for complex sales, discovery and implementation of Thentia Cloud. They work with clients in both the sales and delivery lifecycles to provide technical solutions to integration, custom features, regional or enterprise roll-outs, etc. Solution Engineers bring a combination of consulting and technical solution skills to provide solutions within both the sales and delivery workstreams. They work with Analysts, Sales and Project Management teams to support our enterprise clients. In addition, they provide a liaison role with our Thentia Product team to provide input into the product roadmap, elaborate technical requirements to the Product Team and to integrate new features into client specific implementations.

Having a thorough understanding of and experience in regulatory environments (specifically professional regulation) is helpful for success in this role. Understanding licensing processes and procedures is extremely beneficial to this role. Broader experience in CRM implementations, ERP and payment integrations, digital transformation of business processes and analytics implementations are helpful skills to bring to the table.

Responsibilities:

• Understand and help establish customer requirements and grow trusted client relationships throughout the product validation stage of the sales lifecycle.
• Be a technical solutions authority, helping customers with design and architecture of Workshops, Proofs of Concept, and custom demos that align with the customer’s technical and business requirements
• Perform technical requirements and creating solutions to properly estimate, document and scope requirements for client implementations during the sales cycle
• Work with sales team in a pre-sales capacity to scope proposals, estimate work, identify technical integrations and solutions
• Identify product gaps to meet client specific requirements and translate them into product feature requests to the Product Team
• Communicate and create architecture diagrams, technical specifications and other artifacts that document the client specific solution requirements.

Qualifications:

• 5 years software engineer and/or sales engineer experience at SAAS, Open Source, Software Consulting, or Enterprise Software company. 
• Experience solutioning with Cloud based services (Google is our Cloud Partner but experience with Azure or AWS is also an asset)
• Experience in integration with other legacy or enterprise systems such as ERP, data and analytics systems, payment processors, etc.
• Experience as a consultant with enterprise clients
• Experience working in a highly secured, regulated environment (e.g. ISO 27001, SOC 2, PCI) and managing technical aspects of solutions designed for regulated environments
• Strong writing, communication and presentation skills
• Strong interpersonal skills and at least 2 years of experience in client-facing communications.
• Regulatory experience and technical knowledge are a plus
• Strong analytical and problem-solving skills
• Work well with a diverse team in a fast-paced environment.
• Excellent time management, written and verbal communication skills.
• Exceptionally organized with strong attention to detail.
• Comfortable in a remote-first work environment
• Experience with task scheduling and resource allocation.
• Ability to travel to client sites (within pandemic guidelines)

Assets:

• Familiarity with the Office 365 suite.
• Experience with the AGILE project management model.
• Familiarity with JIRA projects, boards and stories.

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted. 

Compensation

Thentia provides employees with a competitive base salary along with:

• Full Health Insurance coverage
• Flexible paid-time-off, including vacation and wellness days

• Parental Leave
• Employee Stock Option Plan
• Year-end bonus potential
• Remote or Hybrid working options (as position allows)
• Professional development & training, including Udemy Business

Our commitment

Thentia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are building products for a diverse world and are committed to building and fostering an environment where our employees feel included, valued, and heard, which enables us to make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, provincial, or local laws in the regions we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, or internships.