JOB TITLE: Desktop Support Team Lead

INDUSTRY: Architecture, Engineering and Construction

LOCATION: Indianapolis

SUMMARY

Theoris is assisting our client in their search for an experienced Desktop Support Team Lead to join their team. In this role, you will be responsible for leading a team of Desktop Support Technicians to provide technical support for desktops, laptops, and mobile devices. You will ensure the team is delivering exceptional customer service and resolving issues in a timely and efficient manner.

RESPONSIBILITIES

• Lead a team of Desktop Support Technicians

• Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members

• Provide technical support for desktops, laptops, and mobile devices in a Windows environment

• Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues

• Install, configure, and maintain desktop hardware and software, including operating systems, applications, and peripheral devices

• Manage and maintain relationships with vendors and service providers

• Provide excellent customer service to all employees, ensuring timely resolution of issues

• Ensure compliance with company policies and procedures, and maintain accurate documentation

• Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction

Required Skills

• Bachelor's degree in computer science or information technology or equivalent work experience

• 5 years of experience in desktop support or a related field

• 2 years of experience in a team lead role

• Strong knowledge of Windows and Mac operating systems and applications

• Experience with hardware and software installation, configuration, and troubleshooting

• Experience with network and infrastructure support

• Certification in A and/or Network is a plus

About Theoris:

Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base.