JOB SUMMARY

The Field Engineer establishes and maintains network performance by building configurations and connections; troubleshooting network problems. They are the face of our company and Field Engineers are expected to provide exceptional Customer Service while onsite.

When not in the Field you will work from our office.

JOB DUTIES:

· Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.

· Installing, removing, or swapping equipment

· Work onsite at client location to implement voice and network equipment.

· Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.

· Secures network system by establishing and enforcing policies; defining and monitoring access.

· Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

· Accomplishes information systems and organization mission by completing related results as needed.

· Reporting network operational status by gathering, prioritizing information; managing projects.

· Assist with Disaster Recovery operations

· Work in a 24/7 shift environment

• Work as a member of the team, cooperate and assist other members.
• Acts as technical liaison between clients, customers and vendors to resolve issues
• Provide one on one application support as needed

· Act as helpdesk escalation point by providing technical support via telephone and remote access

· Essential duties for this position include but not limited to the following: able to stand or walk for long periods of time. Safely lift and/or move up to seventy (70) pounds on occasions as well frequently walk, sit, and perform functions with each hand and arm. Ability to climb ladders, stoop, bend and reach for extended periods of time.

SKILLS AND QUALIFICATIONS:

• Understanding of the OSI networking model
• Network Monitoring experience
• Knowledge of various WAN/MAN/LAN/WLAN technologies for office interconnectivity
• Firewall experience
• Strong knowledge and relevant experience with Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, FTP
• Network setup, administration and monitoring using concepts of SNMP, IPSec, VLANS, IDS
• Experience with Cisco or Ubiquiti routers, switches and wireless access points
• Experience with Cisco or Grandstream VoIP systems
• Maintain network security authentication including IP telephony security, application security, anti-virus, user authentication, etc.
• Knowledge of and experience with enterprise scale Windows technologies such as Server platforms, Desktop platforms, Exchange Environments, Active Directory, IIS, Windows Clustering, Virtualization and Collaboration tools is required
• In-depth knowledge of Microsoft Windows Server (2012-2019) running on 32-bit and 64-bit hardware
• Knowledge of Windows Server (2012-2019) administration required; for example, file and share permissions, user administration, security, networking and storage administration
• Intermediate server and LAN administration experience
• Perform systems backups and recovery procedures
• Perform routine maintenance and upgrades for IT infrastructure
• Configure applications: SharePoint a plus
• Develop, document and maintain standard operating procedures and configuration
• Web servers (such as Apache HTTPD)
• Fundamental knowledge of Azure and Office 365.
• Clearing server error logs and reporting any failures
• Install, de-commission and document hardware and software requests as needed
• VMware knowledge
• Experience with load balancer products
• Knowledge of installing, troubleshooting, repairing, and supporting network, server, computer, phone system, and printer hardware
• Windows through to version 10 on workstations and laptops

TRAVEL: Up to 50-80% travel

PREFFERED CERTIFICATIONS:

• Microsoft Certifications (MCP, MCSE, MCSA)
• Accredited College Degree in related field or 3-5 Years’ Cisco or Ubiquiti Switching/Routing and Network Administration related experience