Company

We are a leading provider of managed IT solutions for organizations in Florida. Our corporate office is in Ocala, FL.

We Specialize In

• Managed Services / Managed IT Service
• Network Design & Consultation
• VoIP Phone Systems
• Cloud Hosting
• Cloud Services

Summary

The position of Systems Engineer at our company emphasizes customer service, positive attitude, professionalism, and teamwork. While it is still important that you have technical skills, we are looking for systems engineers with the ability to relate to our clients on a personal level. You should have the ability to communicate positively and leave our clients with the feeling that they would love to call you back to work with you again.

Duties and Responsibilities

Non-Technical

• Building relationships with our clients in a positive meaningful way.
• Work with teammates effectively and efficiently.
• Live company culture, core values, and believe in our systems and solutions.
• Professionalism - doing it the right way, all the time, every time.
• Motivation for continual self-improvement
• Critical thinking and analysis of looking for ways to improve processes and procedures
• Valid driver's license, willing to travel
• Some after hours are required as emergencies come up

Technical

• IT Support relating to technical issues involving Microsoft's core business applications such as Windows Server, Exchange, SQL, Terminal Services/RDS/Citrix.
• Support for Disaster Recovery strategies including server imaging and automated offsite backups
• Design, Implementation, & Support services for Servers, Storage solutions, Virtualization solutions, Workstations, and mobile devices
• Technical services at the network level (i.e., network connectivity, routers, firewalls, switches, security)
• Remote access solution implementation and support (i.e., VPN, Terminal Services, & Citrix)
• Troubleshooting and issue resolution
• Detailed documentation of customer’s systems
• Detailed documentation of time spent on service issues and projects
• Constant pursuit of technical improvement in all areas

Skills/Requirements

To be successful in this position, an individual must be able to perform each essential duty exceptionally. The requirements listed below are representative of the knowledge, skill, and/or ability required. We require employees to maintain industry certifications. The employee filling the System Engineer position should have an outstanding level of customer service and some of the following certifications: Microsoft MCSA/MCITP/MCSE, SonicWall CSSA, Cisco CCNA, VMWare VCP, CompTIA A , CompTIA Network , WatchGuard Fireware Essentials , 3CX Basic/Advanced Certifications.

Education and Experience

• Minimum five years of IT experience
• Excellent verbal and written communication skills
• Professional, friendly, positive, optimistic demeanor
• A strong understanding of TCP/IP networking
• A deep knowledge of PowerShell with strong scripting skills
• A strong understanding of Microsoft’s 365 solution stack, with a focus on Azure
• A strong understanding of VoIP technologies, with preference given to candidates with 3CX experience
• A strong understanding of relevant technologies, solutions, troubleshooting, & support
• Preferred but not required experience with:

1. ConnectWise, LabTech, or Managed Services (MSP) experience a major plus
2. WatchGuard Appliances
3. Cisco Networking Technology
4. Dell, EMC, and HP Storage Solutions
5. VMware Solutions
6. Image Based Backup Solutions

Salary & Benefits

• Great compensation package for qualified applicants
• Medical / Dental Benefits
• Paid vacation / personal & sick time
• Travel Reimbursement
• Cell Phone Expense
• Training reimbursement
• Being part of an incredible team
• We are looking for someone who loves working with technology in a team environment.
• Job Type: Full-time