**Reservations & Concierge Manager - Sitges, Barcelona**

**Reservations & Concierge Manager - Sitges, Barcelona**

**Features**

* Where:

**Sitges, Barcelona**

* Job Type:

**Employee - Permanent**

* Job Status:

**Full-time**

* Salary:

**negotiable**

* Work Location:

**Office/On-site**

* English:

**Fluent**

* Spanish:

**Fluent**

Advertiser Note:

**The job vacancy is in our company/business**

**Description**

Reservations & Concierge Manager

We are a privately-owned luxury villa rental company based in Sitges, Barcelona. The company has grown organically since 2010 and continues to grow offering exclusive luxury accommodation and additional guest services to a mainly international client base for holidays, weddings, and increasingly more corporate events in Sitges.

The role of Reservations & Concierge Manager is key to the ongoing development of the company. The successful person will work hand in hand with the existing Reservations Manager & overall team. This role will lend both strategic and tactical influence on both Reservations & Concierge aspects of the business.

The successful candidate will have a strong understanding of tourism & travel trends and will be able to build & execute plans to achieve a high level of reservations in the short and long term.

Requirements:

8 years working in Customer Facing role in the tourist sector. Sales-focused individual.

Proficient and experienced office administration skills: MS Office, Database, Online technologies

Speak fluent English, French, and Spanish This is an ESSENTIAL requirement of the role.

Must have excellent communication skills & organizational skills teamwork is key!

Full driving licence & mode of transport (bike or car) are essential to the role.

Preferably based in the area of Sitges, with knowledge of the local area.

Responsibilities include but are not limited to:

? Work with the existing reservations team to achieve conversion rates in the reservation department

? Guest Services: Assess & build relationships with local service providers to ensure a healthy list of current services available to guests. Typically, services include transfers, transport, boat hire, catering/chef hire, wine tours etc

? Admin: Administer customer quotes and reservations via software system, email, enquiry management & liaise with finance admin on follow-up of payments.

? Work in conjunction with our concierge services & support team to ensure guests have access to all additional services.

? Customer Focus: Managing customer service requests and in-villa incidents during customer stay.

? Proactively manage guests expectations and ensure a premium experience from reservation through to review.

? Check-ins & Check-outs: Must be available to work on Saturdays in high season (mid-June mid-Sept) day offered in lieu during the week.

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