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Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1500 employees located across ten offices.
What will you do?
As Third Bridge’s Desktop Support Engineer, you’ll play a vital role to keep our business running smoothly! Providing first line support within our Tech Success team, you’ll fix all technology issues that our employees may face. You’ll deliver excellent customer service whilst responding to tickets raised within the office, from remote workers, and supporting our other locations around the globe.
Some of your responsibilities will include:
User account creation, maintenance and closure
Issuing equipment, inventory management, organise deliveries and shipments
First line technical support: triaging issues, gathering information, resolving tickets
Desk configuration of meeting and conference spaces
Managing escalation or delegation to senior team members or wider Tech and Product departments
Working from within our New York office, you’ll be a friendly face in the team, that is welcoming and supportive, translating technical fixes into easy to understand steps for all employees with their individual requirements and varying levels of technical knowledge.
Third Bridge is a fast paced and changing environment, striving for continuous improvement. This also brings opportunities to grow and develop whilst contributing to our company goals. You’ll receive full training and ongoing support from your team. There is a clear escalation chain, which in turn provides you with a clear development ladder as you progress in your career with us.
What will you bring?
“How can I help?”
If you’re asking this throughout your day, then you’re already on your way to success in this role. As well as being technically minded, perhaps with some first line support in your work history, you also recognise what great customer service is. With experience you’ve gained from hospitality, retail or a service industry, you put your customer first, going above and beyond to resolve their issues, and you don’t stop until they’re fixed.
You’re bringing your can-do attitude, learning a lot, and applying it quickly. You’re organised: understanding how to prioritise tickets and manage your time. You show patience when explaining solutions, translating technical steps into every-day language, and persevering when things don’t work out or you’re not understood the first time.
Your CV should showcase any experience of the responsibilities described. About 90% of our business runs on Macbooks, so if you know your way around a Mac then this will be a big advantage to your application. But if you learn quickly and are called on by family and friends to sort out laptops, desktops, iOs and android phones, then we’d like to hear from you.
Rewarding your hard work. We offer a range of incredible rewards and benefits. These include the basics, which are:
We're very supportive of your career development here in Third Bridge:
We also focus on your health and wellbeing:
Your future and family is important to us, so we offer:
As well as looking at your work-life balance:
And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on:
The successful candidate must, by the start of the employment, have permission to work in the country they are applying
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.
Employee affinity groups including ESG, Environment, Mental Health, Diversity & Inclusion and Women at Third Bridge
Life insurance - x4 base salary
The successful candidate must, by the start of the employment, have permission to work in the country they are applying.
We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.
Full Time
Business Services
$77k-100k (estimate)
09/03/2023
06/18/2024
thirdbridge.com
NEW YORK, NY
50 - 100
2007
EMMANUEL TAHAR
$5M - $10M
Business Services
Third Bridge is a global research firm disrupting the traditional investment research market, providing some of the worlds largest hedge funds, mutual funds, private equity funds and management consultancies with unique, human-led insights to help them make better investment decisions. It serves over 1,000 investment firms, offering clients 24/7 coverage through its team of 1,000 employees located across eight offices. Third Bridge Forum gives investors clarity and insight through detailed Interviews with industry executives, providing granular and highly relevant information that is hard to f...ind elsewhere. Third Bridge Connections offers investors direct access to prequalified industry experts through 1:1 consultations and private meetings, providing unfiltered insights into companies and markets.
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The job skills required for Desktop Support Engineer include Desktop Support, IT Support, Customer Service, Technical Support, Android, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.