Description

We are seeking a dedicated and customer-focused Patient Access Representative to join our team in our dental, medical and or behavioral Health departments. The ideal candidate will play a crucial role in ensuring a positive patient experience from the moment they enter our facility. As a Medical Patient Access Representative, you will be responsible for efficiently and accurately registering patients, verifying insurance information, and assisting with any administrative tasks related to patient intake.

General job duties

• Patient Registration: Greet and assist patients in a courteous and welcoming manner during the registration process. Obtain and verify patient demographic and insurance information accurately. 
• Insurance Verification: Verify patient insurance coverage and eligibility. Explain insurance benefits, co-pays, and deductible responsibilities to patients as needed. 
• Appointment Scheduling: Schedule patient appointments, tests, and procedures as requested by medical staff, ensuring that schedules are optimized for efficient patient flow. 
• Financial Counseling: Provide patients with information about financial assistance programs and payment options, assisting them in understanding their financial responsibilities. 
• Communication: Maintain effective communication with patients, medical staff, and other departments to ensure a seamless patient experience. 
• Data Entry: Accurately input patient information into electronic health records (EHR) and maintain patient files. 
• Customer Service: Address patient inquiries and concerns professionally and promptly, ensuring a positive experience for every patient. 

Third Street is an equal opportunity employer. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and patients we serve. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you require reasonable accommodation in completing this application, please direct your inquiries to hr@thirdstreetfamily.org or call 419-522-6191 ext. 2201 for Human Resources.

What We Offer:

Attending to your needs today:

• Your ideas, input, and contributions are valued and recognized.
• Excellent clinical, administrative, and management support
• Forward-thinking, collaborative, transparent, and inclusive company culture
• Employee Assistance Program
• Competitive Medical, Dental, and Vision plans
• Competitive compensation
• Paid Time Off
• Gym membership discount

Protecting your future:

• Medical, dental and vision insurance
• Employer contribution to a health savings account
• 403(b) retirement plan with match
• Employer-paid life insurance
• Employer-paid long-term disability

Requirements

Qualifications

• High School Diploma or equivalent (Preferred)

Ideal candidates:

• Experience with EMR/EHR (Preferred)
• Experience with customer service (Preferred)
• Experience with office duties (Preferred)
• Experience with insurance verification (Preferred)

About Us:

Third Street is a patient-centered medical home driving change in the community. We adapt to the needs of those we serve while building services to fill gaps in care to invest in a healthier future for all. At Third Street, we provide high-quality care through the continual learning of our employees and by building a diverse team. We value our employees, communicate our expectations, and train our team on best practices.

Mission:

To deliver comprehensive health and wellness care, accessible to all in the communities we serve.