35 Call Center Jobs in Tempe, AZ
Thistle Community Housing is Hiring a Call Center Near Tempe, AZ
- Summary Description**- We are searching for a polite, professional Call Center Agent to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
- Responsibilities**- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
- Qualifications**- High School Diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
Job Summary
Full Time
$40k-50k (estimate)
08/25/2024
09/21/2024
thistle.us
Boulder, CO
<25
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The job skills required for Call Center include Customer Service, Call Center, Written Communication, Troubleshooting, Time Management, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Call Center, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center job description and responsibilities
Telemarketing call center advertise products or services to customers by talking about key features or special discounts.
02/06/2022: Daytona Beach, FL
Call center agents need access to computers and reliable headsets to make and receive calls, so their voices sound clear and easy for customers to understand.
01/20/2022: Danbury, CT
Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
04/16/2022: South Bend, IN
Call Center Representative following up complicated customer calls where required.
02/12/2022: Killeen, TX
Customer service agents need to be able to problem solve on their own without constantly needing to transfer the call to a higher level agent or putting the customer on hold to ask someone on their team for help.
04/02/2022: Spartanburg, SC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center jobs
Bilingual ability may be required for some call center jobs.
01/21/2022: Lompoc, CA
At least 4 year's experience working as a call center trainer or team leader.
02/08/2022: Rapid City, SD
Success Performance Solutions call center skill and personality assessment tests can help.
02/04/2022: Worcester, MA
Packed with skill practice, tips and techniques to provide a complete training solution for call center agents or anyone who provides sales/service over the phone.
04/05/2022: Idaho Falls, ID
Understand and practice specific collection call best practice techniques.
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Step 3: View the best colleges and universities for Call Center.
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