Our partner is looking for a Senior Special Billing Correspondent in Norristown, PA and Wilmington, DE. Manage collections for a variety of leasing products by working directly with lessees or their agents to identify repayment terms and lease modifications. Responsible for collection activities related to delinquent and past due accounts, adhering to the highest industry standards, regulations, and rules.

• Reconcile customer invoices and payments in the lease system and correct discrepancies.
• Maintain support for customer remittance (wire, ACH, and credit card payments).
• Follow up on delinquent lease contracts, understand the client situation, and discuss solutions to minimize losses.
• Respond to customer inquiries in accordance with departmental standards.
• Provide guidance and counseling to customers experiencing financial difficulties and arrange payments prior to delinquency.
• Facilitate collections process on past due accounts (11 to 90 days) via direct customer communication.
• Record collection activities, including contacts, payment commitments, and related information.
• Document issues, propose resolutions, and make recommendations to the management team for approval.
• Support financial statement audits by researching and providing documentation.
• Process special invoicing requests and submit invoice documents to customers.
• Develop close working relationships within the leasing department to resolve issues and problems efficiently.
• Distribute weekly and ad hoc reports on collection metrics, trends, and activities.
• Research and process customer claims of invoice payment.
• Research and process chargebacks, returns, and bad checks.
• Call and/or prepare mail correspondence to update customer accounts.
• Assist with special leasing projects and initiatives.
• Perform other duties as assigned.

• Undergraduate degree in a related field or an equivalent combination of training and experience.
• Five years of customer account experience in a bank environment.

Preferred Requirements:

• Strong working knowledge of the banking industry, including valued client accounts, overdraft, payments, and collections.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent negotiation skills with the ability to positively resolve delinquent situations.
• Team player able to work effectively in a multi-tasking environment.
• Proficient in Microsoft Office suite (Excel, PowerPoint, Word, Outlook).

• Employment includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.
• Our partner company is an equal opportunity employer and will not discriminate based on race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status, or other protected category.