Retail Supervisor- CCMC (Full Time)

Description

REPORTING RELATIONSHIPS

Reports to : Retail Manager, Food Service Manager

Supervises : Retail Leads, Cashiers, Food Attendants

ESSENTIAL ACCOUNTABILITIES

Oversees the daily operations of the department including kitchen and cafe. Assures customer satisfaction and regulatory compliance.

This includes, but is not limited to budgetary limitations, sanitation and safety requirements, departmental policies and procedures, and departmental standards and staffing.

• Processes cash reconciliation for the Cafe to maintain accurate accounting practices.
• Assists in purchasing foods and supplies within cost restraints.
• Actively assists manager with employee interviews, performance evaluations and disciplinary actions to assure a professionally competent staffing mix.
• Monitors staff daily to ensure all systems, protocols and quality assurance tools are utilized correctly.
• Assists in menu adjustments to meet customer preferences, seasonal variations and cost objectives.
• Conducts routine rounds of the cafeteria and dining area to assure customer satisfaction and to promote a positive departmental image.
• Ensures employee practices meet HACCP and infection control standards.
• Has knowledge of federal, state and local regulatory requirements. Ensures employee practices comply with those standards.
• Follows the human resource policies and procedures of the facility. Treats employees with fairness and respect.
• Performs any or all of the duties in the kitchen, tray line, cafeteria and dish rooms as required by staffing problems.
• Assists with orientation and training of staff. May be required to present in-service training programs.
• Communicates to staff regularly, both formally and informally; holds team meetings daily to ensure staff awareness of department activities.
• Serves as a role model for employees by maintaining standards for appearance and dress, as well as attendance and meal breaks.
• Enforces safety standards with employees. Places maintenance requests for malfunctioning equipment and removes it from use.

Reports safety problems to the Management Team.

• Ensures sanitation standards are enforced daily and signs off on cleaning procedures.
• Monitor and address temperatures in Temp Trak.
• Develops strong and congenial working rapport with staff in other departments.
• Open and close the department. Demonstrates responsibility for department security.

Completes other tasks and related duties as assigned.

MINIMUM KNOWLEDGE AND SKILL REQUIREMENT :

KNOWLEDGE OF :

General office standards of dress and behavior

Basic math, addition, subtraction, multiplication, division, fractions and decimals

Knowledge of special diets, limitations and substitutions.

SKILLS IN :

• Skill to operate a variety of office machines quickly and efficiently (telephone, facsimile and copier)
• Ability to access and enter data to form or entry functions on a computer
• Ability to write notes and brief instructions using correct spelling and grammar
• Deliver friendly and efficient customer service
• Speak clearly and present information orally
• Apply common sense understanding to carry out written and oral instructions

EXPERIENCE AND EDUCATION

MINIMUM REQUIRED : High School Diploma or GED. Six (6) months previous experience with one-on-one customer service interaction.

Previous computer data entry experience. Ability to lift up to 25 lbs. and stand / walk frequently.

PREFERRED : One year of college level education with a nutritional emphasis.

LICENSES / CERTIFICATIONS

MINIMUM REQUIRED : Serve Safe required within 90 days of hire date

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School or better.

Experience

Licenses & Certifications

Last updated : 2024-08-29