Serving Lancaster County Since 1929!

Few companies can claim over 95 years in business, but we can at Thomas E. Strauss, Inc. We owe our ongoing success to our exceptional staff and solid management team who are dedicated to an excellent guest experience.

Here is your opportunity to be part of a dedicated team at Thomas E. Strauss, Inc.

Our business is booming, and we are seeking outstanding team members who take pride in their work, and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you:

• A friendly, professional demeanor toward coworkers and guests – after all, our mission is to make people feel valued. We expect that of you, and we do our best to make YOU feel valued as well!
• Self-starter who owns the responsibilities of the role.
• A commitment to show up on time for every shift - ready to work hard alongside your team members.
• Your dedication to our values of diversity, integrity, excellence, accountability, community, and especially your willingness to have FUN!

Here’s what we offer to you:

• Competitive pay.
• Excellent benefit package and employee perks.
• Ability to earn unlimited employee referral bonuses.
• Ability to work in other business units within the hospitality group to make extra cash or gain new work experience. The more you know, the more you grow!
• A “work-to-live” not a “live-to-work” workplace!

Our Mission: Make people feel valued.

Our Values: Diversity, Integrity, Excellence, Accountability, Community and FUN!

Thomas E. Strauss, Inc., is a local family-owned hospitality group. Our businesses include Miller’s Smorgasbord, Miller’s Bakery, The Quilt Shop at Miller’s, Locally Made Food Shop, Anna’s Gifts & Sundries, Plain & Fancy Farm, AmishView Inn and Suites, Smokehouse BBQ and Brews, and Plain & Fancy Country Store.

Position Summary
The Smokehouse BBQ and Brews Shift Manager works to create a consistently excellent guest experience by overseeing all aspects of service. The ideal candidate will assist with the execution of daily restaurant operations through training, supervising and team building. Job requirements include strong communication and leadership skills to assist the management team in day-to-day operations of the restaurant.Essential Duties and Responsibilities

• Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
• Proactively manage FOH and BOH operations throughout the shift to ensure excellent guest experience
• Oversee and perform opening and closing duties in the FOH and BOH depending on business demands
• Address customer concerns in reference to products, services rendered or employee interactions
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean workspaces
• Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
• Training new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers
• Oversee and administer training evaluations to see that all employees have a firm understanding of company policies such as schedule changes and calling into work
• Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals
• Additional tasks as assigned by management

Minimum Qualifications (Knowledge, Skills, and Abilities)

• A high school diploma or GED certificate is preferred
• Food handling certification and experience is essential; ServSafe Certification preferred
• RAMP Certification preferred
• Ability to properly and accurately assess situations quickly while adhering to company policies
• Ability to work in the standing position for hours at a time
• Experience managing the daily staff of a restaurant or retail store
• Facilitate a positive environment and support a safe and productive workplace
• Proven leadership and experience managing a diverse team is preferred
• Ability to use company databases and software, as well as the ability to troubleshoot common software problems is essential
• Effective in prioritizing daily tasks while accounting for unforeseen challenges