4 Museum Shop Team Lead (Part-Time) Jobs in Charlottesville, VA
Thomas Jefferson Foundation Inc. is Hiring a Museum Shop Team Lead (Part-Time) Near Charlottesville, VA
- Take accountability for completion of assigned tasks.
- In conjunction with the Store Manager, decide when to start closing registers and which register to close.
- Conduct in the moment decision making that results in superb customer service.
- Decide when to leave the sales floor and open an additional register because the register lines have more than two people waiting.
- In conjunction with the Store Manager, decide when a display has had enough sell-through and needs to be replaced or moved.
- Decide when to ask for additional change for the register.
- Decide how to get the correct amount of inventory up to the sales floor.
- Greeting Museum Shop guests.
- Who needs help?
- What needs to be stocked?
- Paying attention to the visitor and anticipating their needs, i.e., Are the customers that have been looking at merchandise for a long amount of time getting ready to get in line? If so, does another register need to be opened?
- Jumping on a register without necessarily being asked because there are more than two people in line.
- Communicate with the Store Manager merchandise outs that have not yet been identified.
- Suggest merchandising changes to the Store Manager.
- Restocking of necessary merchandise.
- Cleaning and dusting of merchandise, shelving, and other shop fixtures.
- Answering incoming phone calls.
- Ability to multi-task in an ever-changing environment.
- Ability to take direction from the Store Manager towards completion of an assigned task.
- Oversee restocking of inventory on the sales floor.
- Familiarity with basement inventory and monitoring what is being checked in and delivered to the sales floor.
- Create merchandise displays that are attractive and promote sales. Communicate with the Store Manager when a display does not seem to be “working” and needs to be removed or replaced.
- Assisting in the opening and closing of registers.
- On occasion, preparation of daily reconciliation report.
- Work after-hour events as needed.
- None – although the team leader may assume more of a leadership role in the absence of the Store Manager by directing retail associates.
- Knowledge of merchandise at all Retail locations.
- Customer Service knowledge.
- Knowledge of basic office and clerical procedures.
- Knowledge of arithmetic and basic accounting principles.
- Knowledge of Monticello, and Thomas Jefferson.
- Computer skills including PC and POS system (Shopify) and spreadsheet skills.
- Ability to handle cash quickly and accurately.
- Ability to follow oral and written instructions.
- Ability to interact and have conversations with unfamiliar people.
- Superior customer service skills.
- Knowledge and problem-solving techniques for POS system (Shopify).
- Ability to perform cash reconciliations.
- Ability to maintain focus on complex projects in a highly disruptive environment.
- Merchandising Skills.
- Standing for up to 7-8 hours daily.
- A requirement of this position is the stocking of merchandise which requires lifting of up to 50 lbs. with or without accommodation.
- Non-traditional shifts such as early mornings, late evenings, weekends, holidays, or split shifts may be required based on staffing and forecasted sales. Ability to work all signature events including Fourth of July and have flexible availability during April and October.
- All retail locations require walking on inclines and uneven ground.
- Junior College/two-year training.
- 3 Years Retail experience in a leadership position.
- Competitive compensation.
- Free admission to Monticello and partner institutions.
- Beautiful grounds and walking trails.
- Employee discount in the café, gift shop, and Monticello catalog.
Job Summary
Part Time
Arts & Culture
$42k-64k (estimate)
06/17/2024
08/16/2024
monticello.org
CHARLOTTESVILLE, VA
200 - 500
1923
LESLIE BOWMAN
$50M - $200M
Arts & Culture
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About Thomas Jefferson Foundation Inc.
The Thomas Jefferson Foundation (formerly the Thomas Jefferson Memorial Foundation) owns and operates Monticello, the mountaintop home of Thomas Jefferson and the only home in America on the elite World Heritage List of the United Nations. Incorporated in 1923, after the federal government waived its third opportunity to acquire Monticello for the nation, the Foundation purchased the house and land from the Levy family, stewards of the estate for 89 years. As a private, nonprofit organization, the Foundation receives no regular federal or state budget support for its twofold mission of preserv...ation and education. Since 1923, the Thomas Jefferson Foundation has steadily expanded its role as a museum and educational institution. Its facilities now include the house and gardens on nearly 2,000 of Jefferson's original 5,000 acres; the Robert H. Smith International Center for Jefferson Studies next door at Kenwood, a headquarters for Jeffersonian research and teaching and home to the Jefferson Library; and the Thomas Jefferson Center for Historic Plants, which propagates heirloom varieties and makes them available to institutions and individuals. The David M. Rubenstein Visitor Center and Smith Education Center hosts state-of-the art exhibits for visitors of all ages. It serves as the gateway to Jeffersons timeless Monticello, preparing guests for their trips to the historic mountaintop through dynamic content presenting fresh perspectives on Monticello and the enduring significance of Jeffersons life and ideas. About a half a million people visit Monticello each year.
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