Thomas Talent Network, LLC is Hiring a Benefits Rep/ Customer Service Agent Near Columbus, MS
Seeking a dedicated and customer-oriented Benefits Representative/Customer Service Agent to join their team. As a Benefits Rep/Customer Service Agent, you will be responsible for assisting customers with their benefit queries and providing exceptional customer service. This is a full-time position based at our company headquarters in Columbus, with the possibility of remote work in the future. Duties and Responsibilities:
Handle inbound and outbound customer calls to address benefit-related questions and concerns
Assist customers in enrolling or making changes to their benefit plans
Provide accurate and timely information about available benefits and plan options
Document customer interactions and update customer records in the company database
Resolve customer complaints or issues, escalating when necessary
Collaborate with other team members to ensure the best customer experience
RequirementsRequirements:
Prior experience in customer service, preferably in a benefits or insurance-related role
Excellent communication skills, both verbal and written
Strong problem-solving and decision-making abilities
Ability to work independently and within a team environment
Proficient computer skills, including experience with customer relationship management (CRM) software
Attention to detail and ability to multitask in a fast-paced environment
High level of professionalism and empathy towards customers
Availability to work occasional evenings or weekends, as needed
If you are a customer-focused professional with a passion for assisting others and ensuring customer satisfaction, we would love to hear from you. Join our team at Thomas Talent Network, LLC and contribute to providing outstanding benefits support to our valued customers. Benefits
Flexible Schedule Work/Home Life Balance
Professional Development
Sign On Bonus (Details to be discussed)
Ability to create generational wealth
Weekly sponsored training
Exclusive Convention Destinations
Bonus Pay
Management positions available in as little as 90 days