Onboarding (KYC) Specialist

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you.

The Customer Onboarding (KYC) Team is accountable for supporting customer vetting and entitlement activities to ensure compliance with Thomson Reuters policy, third-party requirements, and regulatory obligations. The Onboarding Specialist is a key member of the team supporting senior team members with customer vetting and onboarding activities and is part of the Enterprise Risk & Compliance (R&C) program within the Thomson Reuters Operations & Technology organization. This position reports directly to the Manager, Credentialing, and will work very closely with colleagues across the R&C compliance team as well as various Thomson Reuters departments including segment/sales, services, commercial excellence, and product.

About the Role:

In this opportunity as an Onboarding (KYC) Specialist, you will:

• Support customer due diligence reviews to ensure customer documentation and information is received in a timely manner by working with internal partners and directly with customers
• Manage the customer re-validating process
• Handle general account maintenance
• Support team leaders in relation to monthly reporting and QA reviews
• Act as a business resource to internal business partners to address routine and non-standard issues ensuring onboarding protocols are followed and business needs are met
• Support the ongoing evolution and execution of the overall customer onboarding program
• Attend and apply ongoing training to further develop knowledge, skills and abilities
• Generate and retrieve data for reporting purposes as requested
• Assist with projects as needed and other duties as assigned

About You

You could be fit for the role if your background includes:

• Bachelor's Degree
• Prior experience in a customer service or order management role
• Project management skills
• 1-2 years of general business experience
• Clear and effective communication skills (written and verbal) focused on excellent customer service.
• Excellent attention to detail and organizational ability
• Ability to meet deadlines under pressure
• Excellent PC skills and familiarity with Microsoft 365 and secure cloud services (including SharePoint and Teams), SAP, and Salesforce required;
• Ability to establish and maintain productive internal business relationships
• High level of initiative and ability to perform in a fast-paced, matrix environment
• Excited about innovation
• Team player with a collaborative mindset.

The pay range that the employer in good faith reasonably expects to pay for this position is $14.06/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.