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Job Title: Information Technology - Engineer, Process
Client: Health Care Industry
Duration: 12 months contract
Location: Owing Mills, MD (Mandatory- 100% remote however the resource must reside in District of Columbia, Maryland, Virginia(DMV)
Description :
The Problem Management Analyst will assist the Problem Management team in identifying, analyzing, and resolving issues within the Client's IT service management practice. This role involves collaboration with various IT and business support teams to ensure timely issue resolution and mitigate the occurrence of major incidents.
The incumbent must disclose any debarment, exclusion, or other event that makes them ineligible to work on Federal health care programs. Must be able to work in a fast-paced environment with changing priorities, deadlines, and workloads. Must meet established deadlines and handle multiple customer service demands from internal and external customers, maintaining service excellence. Must communicate effectively and provide positive customer service to all internal and external customers, including those who may be demanding or challenging.
Key Responsibilities :
Problem Identification and Analysis :
Problem Resolution :
Continuous Improvement :
Reporting and Documentation :
Stakeholder Communication :
Compliance and Best Practices :
Qualifications :
Certifications (if wanted) :
Preferred Qualifications :
#ZR
Full Time
$84k-98k (estimate)
06/28/2024
07/17/2024
3ptsolutions.com
Nisswa, MN
25 - 50