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Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
SUMMARY :The primary responsibility for the Associate Engineer is the coordination of incident and service request within the RSC. The Associate Engineer will be responsible for ticket queue management within the internal platform to ensure all tickets are assigned the appropriate resource. This position will handle ad hoc dispatch request for onsite resources along with future coordination of client scheduling.
ESSENTIAL DUTIES and RESPONSIBILITIES include but are not limited to the following:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and EXPERIENCEMinimum of a four year degree from an accredited college or university in computer sciences, business administration, public administration, mathematics or related field.
LANGUAGE SKILLS:Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, public officials, and the general public.
TECHNICAL SKILLS:Knowledge of basic service operations centers and customer satisfaction. Demonstrated ability solid organizational skills and ability to achieve industry certifications.
WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office conditions. The noise level in the work environment is usually moderate.
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Full Time
$99k-120k (estimate)
06/27/2024
07/12/2024
thrivenetworks.org
Oakland, CA
50 - 100
The following is the career advancement route for Associate Engineer positions, which can be used as a reference in future career path planning. As an Associate Engineer, it can be promoted into senior positions as a Biomedical Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate Engineer. You can explore the career advancement for an Associate Engineer below and select your interested title to get hiring information.