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THUNDER | JOB DESCRIPTION
Engagement Manager
Location: Remote US, Preferred: NYC or SF/Bay Area
Job Summary
Thunder's Engagement Manager serves as the primary point of customer contact for our customer engagement and ensures successful project delivery. They track and report on solution progress and project status, owning responsibility for overall delivery quality and project success. The EM plays the role of "quarterback" and liaison between Sales and Delivery, while ensuring the customer vision is realized.
Our ideal EM candidate brings deep Salesforce experience, enjoys the variety of work that comes with this function, and brings a seasoned eye for project health, accuracy in scope, as well as a lens for expanding relationships with existing customers.
As Thunder is just shy of four years since our inception, we welcome candidates who bring an entrepreneurial spirit, appetite for growth, and a desire to "make their mark" on our growing organization.
Role Responsibilities
Reporting into Head of Customer Success, our Engagement Manager:
Account Growth
Delivery Quality
Required Qualifications
Required Salesforce Certifications
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role.
Thunder | The Opportunity, Mission Culture
Thunder is here to help organizations love Salesforce, forever. We're passionate about customer success, and seek out innovative consultants with an appetite to provide best-in-class consulting services that we're proud to deliver: www.thundersf.com
We are building a remote-first culture - with "Thundercats" based from Hawaii to NYC to the Philippines - of intellectually curious, collaborative, solution-oriented teammates who love partnering with each other to deliver great work for our customers. We aren't afraid to roll up our sleeves to solve problems, create or refine process. One cultural common denominator: we understand that at this stage of our life cycle, we're here to build!
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
Full Time
$89k-108k (estimate)
06/27/2024
07/10/2024
makethunder.com
PALO ALTO, CA
<25
2008
RACHEL TORREON
<$5M
Business Services
The following is the career advancement route for Engagement Manager positions, which can be used as a reference in future career path planning. As an Engagement Manager, it can be promoted into senior positions as a Hospital Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Engagement Manager. You can explore the career advancement for an Engagement Manager below and select your interested title to get hiring information.
If you are interested in becoming an Engagement Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Engagement Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Engagement Manager job description and responsibilities
The hiring department will need the help of employee engagement managers.
02/21/2022: Dothan, AL
Collaborates with team members managing high touch donor and supporter portfolios to produce digital engagement distributed to many that feels personal or exclusive.
04/02/2022: Miami, FL
Manages workflow and production schedule of digital engagement pieces across all teams.
03/17/2022: Burlington, VT
Engagement manager mostly work with the client’s firm or deal with the project manager of their own firm.
03/17/2022: Tulsa, OK
There are various types of engagement managers, where Customer EM being more common.
01/22/2022: Cedar Rapids, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Engagement Manager jobs
Engagement does not always have to be about recognition and appreciating the efforts of the employees.
02/28/2022: Brockton, MA
the Project Manager and Engagement Manager are two different people having different and definite roles.
02/05/2022: Fayetteville, AR
Provide Growth and Learning Opportunities.
04/17/2022: Winston Salem, NC
Recognize achievement often and loudly.
01/23/2022: Mcallen, TX
Undertake Change Control Planning.
01/28/2022: Las Cruces, NM
Step 3: View the best colleges and universities for Engagement Manager.