3 Medical - CC, WN - Patient Service Representative I Medical Jobs in Woonsocket, RI
Thundermist Health Center is Hiring a Medical - CC, WN - Patient Service Representative I Medical Near Woonsocket, RI
Job Title: Patient Service Representative Medical
Reports to: Practice Management
Department: Medical
FLSA Status: Non-Exempt
Job Grade: 4
Version Date: April 4, 2023
General ResponsibilitiesThe Patient Service Representative is responsible for welcoming and assisting patients with scheduling of appointments, taking charge of all aspects of registering patient demographics, answering all incoming calls, collecting co-payments and/or balances from office visits, taking complete and accurate messages, and documenting appropriately. This position is also responsible for identifying issues and reporting to appropriate staff for resolution.
QualificationsRequired Qualifications:
Minimum High School Diploma or GED
Excellent communication skills
Preferred QualificationsExperience with payment/billing collections
Minimum 1-year Ambulatory Care Medical Office ExperienceCandidates who do not meet all the preferred qualifications are encouraged to apply.
Significant Job FunctionsCorrectly identifies appropriateness of appointment scheduling. Directs emergent needs to nurse team for further triage.
Responsible for complete and accurate data entry for all information which includes patient registration, encounter billing information, and changes in insurance information.
Responsible for assisting in answering all incoming calls and taking accurate messages.
Responsible for confirming, cancelling, or rescheduling appointments.
Responsible for performing outreach to patients.
Assist in scheduling appointments and directing appropriate calls to the nurse triage team.
Responsible for completing end of day closing reports.
Physical Effort / EnvironmentOn site role.
Must be proficient with the use of computers, answering incoming calls, taking accurate written messages, verifying all insurance coverages and files.
Moderate physical activity such as walking, standing, sitting, bending, and stretching.
Work Schedule DemandsPart-time position 20 Hours.
Must be able to work evenings, weekends, and holidays as scheduled.
Occasional overtime may be required in the event of vacation time or staffing shortages.
Communication SkillsExcellent communication skills both oral and written.
Competencies/Additional SkillsAbility to effectively manage change and adapt quickly.
Accurate data entry skills
Operational problem solving and decision-making skills.
Knowledge of medical terminology (preferred).
Ability to exercise judgement in dealing with sensitive and confidential information.
Ability to handle a high volume of work in a demanding and fast-paced environment.
Confidentiality Of InformationThundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information.
ADA & EEOC StatementThundermist provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Job Summary
Part Time
Professional Associations
$37k-45k (estimate)
07/01/2023
07/25/2024
thundermisthealth.org
WOONSOCKET, RI
100 - 200
1972
MARIA MONTANARO
$10M - $50M
Professional Associations
Related Companies
About Thundermist Health Center
Thundermist Health Center is a non-profit community health center serving three communities. We serve Woonsocket, South County (formerly the Health Center of South County), and West Warwick. Thundermist provides comprehensive health care services in order to meet the needs of each community....This includes: Primary medical care, by board-certified, full-time staff physicians who carry full hospital admitting privileges in our communities of service. Dental care provided by dentists and dental hygienists in our health centers and mental health services in a fully integrated model alongside our... medical services. Plus, pharmacy services, through a partnership with CVS/pharmacy, allows patients to take advantage of Section 340B special pricing afforded by the US Public Health Services. CVS pharmacy offers dramatically reduced pricing to our patients at our in-house pharmacy in Woonsocket and at CVS pharmacies located in Wakefield and West Warwick. We also maintain a team of social workers who help patients to overcome the social barriers that keep them from good health and good health care. Through the efforts of our social workers, and in partnership with other community agencies, we provide: --Food assistance through our food pantries in each of our locations --Nutritional counseling --Psychological counseling --Social service case management --Extended support services to people living with HIV, home visits, patient education, and community prevention programs --Trans* Health Access Program
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