Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.
Please note, effective September 1,2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider.
Medical - SC - Patient Service Representative I Medical
Job Description
Title: Patient Service Representative Reports To: Practice Director
Department: Medical Job Grade: 4
Employment Status: Non-Exempt Date: 4/2023
General Responsibilities:
Takes complete and accurate messages, schedules appointments, takes charge of all aspects of registering patients, answers all incoming calls, collects charges for the office visit.
Required Qualifications:
1. Accurate data entry skills
2. Excellent communication skills
3. Collection background
4. Minimum High School diploma or associate degree
5. Minimum 1-year ambulatory care medical office experience
6. Medical terminology, diagnosis coding and billing procedure knowledge helpful
Primary Contacts:External: Frequency:
1. Patients/Family Members Constant
2. EDS/Insurance Companies Daily
3. Sales Representatives Daily
4. Community Based Organizations As Needed
Internal: Frequency:
1. Medical Clinicians Daily
2. Medical Support Staff Daily
3. Nurse Manager Daily
4. Case Manager Daily
5. Patient/Family Members Daily
6. Other HC Staff As Needed
Physical Effort/Environment:
General office environment. Must be able to operate PC, answer multiple incoming telephone lines, take accurate written messages, verify all insurance coverages and files. Moderate physical activity, walking, standing, sitting, bending, and stretching.
Work Schedule Demands:
Must be able to work evenings as scheduled. Occasional overtime may be required in the event of vacation time or staffing shortage.
Communication Skills:
Must have exemplary customer service skills, including professional telephone manner
in conjunction with excellent oral communication ability for all levels of client interaction.
Confidentiality of Information:
Must have exemplary customer service skills, including professional telephone manner in conjunction with excellent oral communication ability for all levels of client interaction
Significant Job Functions:Clinical:
1. Correctly identifies appropriateness of appointment scheduling. Directs emergent needs to nurse manager for further triage.
2. Reviews clinician completed encounter sheet for appropriate completeness of form.
3. Prepares patient records for office visits, mounting labs, entering appropriate forms as needed.
Administrative:
1. Responsible for complete and accurate data entry of all information which includes patient registration, encounter billing information and changes in insurance information.
2. Responsible to ensure all charts and forms for the office visit is ready for the provider: i.e., encounter form, chart forms and appointment list.
3. Responsible for assisting in answering all incoming calls, taking accurate messages.
4. Assist in scheduling appointments and directing appropriate calls to the triage nurse.
5. Exits patient. Collects payments, obtains referrals to specialists and schedules upcoming appointments when necessary.
6. Provides reports of daily productivity, collection standing, and problem areas of the front desk to the Operations Director on a daily basis
Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.