OUR MISSION

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team both in and out of the clinic.

Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis, and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care.

Our commitment runs deep we're not satisfied with the status quo but determined to redefine it.

YOUR ROLE

As a Care Partner, your job is to talk to, navigate, and guide our members who have cancer throughout their journey. You will report into our Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, video, and email to check in on their needs.

If members need support connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment) you are responsible to get it for them.

Additionally, you help members schedule health and wellness visits with our provider team and conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning.

Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations.

You’re completing at least 30 calls with members each day.

• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction.
• Be able to identify and prioritize a member's needs and then know where to go to get them help.
• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards.
• Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey.
• Be on the lookout to improve the experience, quality, and outcomes of our work with members.

What leads to success :

Your resume and prior roles reflect :

• At least 2 years of experience in a patient-facing or member-facing role.
• Success in a metrics-driven, feedback-oriented environment.
• Experience working from home and / or in a fast-paced environment, a plus.
• A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.
• Move with purpose. You’re biased to action and do what it takes to ensure that urgent and important needs are acted on immediately.
• Seek diverse perspectives. You are humble and proactively seek feedback from others.
• Effective listener and communicator. You build rapport and great working relationships with members and colleagues.
• Experience. A baseline knowledge of healthcare will be valuable to your success in this role.
• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and / or startups.
• Comfort with technology. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
• A quiet working space. It’s important you’ve worked in a remote role in the past.

OUR VALUES

At Thyme Care, our core values Act with our members in mind, Move with purpose, and Seek diverse perspectives guide us in everything we do.

This is a non-exempt, full time position. The pay rate for this role is $24.03 / hour. To perform this role you must be located within the 50 United States due to contractual limitations with accessing PHIs.

The shift for this role will be 8 : 30am-5 : 00pm EST or 11 : 30am-8pm EST.

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.

As such, Thyme Care employees are expected to be fully vaccinated against COVID-19.

Additionally, we recognize a history of inequality in health care. We’re here to challenge these systems with a culture of inclusion through the care we give and the company we build.

We embrace and celebrate a diversity of perspectives in reflection of our members and the patients our products serve. We are an equal opportunity employer.

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Remote working / work at home options are available for this role.

Last updated : 2024-09-07