With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence. thyssenkrupp Supply Chain Services strives to be the preferred supplier of value-added product management and industrial services for the manufacturing industry in North America, differentiating itself from competitors through superior reliability and quality of service, performance excellence, continuous improvement, and emphasis on creation of value. Successful partnerships with the automotive industry, its Tier I, Tier II, and Tier III suppliers, and other original equipment manufacturers (OEM) and assemblers are the foundation of successful growth as a service provider of choice. Major market segments also include consumer goods, white goods, beverage and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.

Job Summary

Provides customer service and sales support to the supplier base and internal company end-users within the context of large, complex contracts. Establish and maintain long-term professional relationships with internal and external customers.

Job Description

Key Accountabilities:

• Provide customer service regarding material and order status via phone and email.
• Collect all pertinent information and coordinate opening new customer accounts.
• Coordinate issue resolution between customer and appropriate internal staff members (contract administration, purchasing, finance, plant, etc.).
• Maintain reports on critical inventory and coordinate with purchasing to avoid any shortages, in compliance with contractual obligations.
• Monitor inventory turns and compare to the projected demand to link a new part to a master in order to provide the customer with an order date, or to advise purchasing to place master orders.
• Manage inventory burn-downs.
• Manage Tool Proof items lists (tracking usage, forecasts and common masters).
• Investigate discrepancies in invoicing, and past due invoices; once resolution is reached, issue credits or new invoices.
• Production planning and utilization of specific equipment.
• Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals.
• Create, update, or maintain various reports regarding issues, orders, and sales results.
• Complete order entry or quote preparation as needed/assigned.
• Maintain customers’ part number database (BoM), and make necessary changes including new part set-up, activation, deletion, requirement changes, etc.
• Rotate pager duty for AOG coverage.
• Meets TKMNA Employee Attributes / Competencies.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Qualifications:

Minimum Requirements:

• High school diploma or equivalent
• At least 2 years of previous customer service experience
• Solid math and computer skills beyond the basic level
• Strong attention to detail
• Excellent communication and customer service skills; ability to resolve problems successfully; willingness to “go the extra mile” for the customer
• Self-starting, dependable, accepts ownership, drives own goals/performance
• Fluency in written and spoken French and English
• Flexible in scheduling and available for overtime as needed

Preferred Requirements:

• College degree
• Experience in the aerospace industry, especially in a customer service, sales, or purchasing role

Benefits Overview

We offer competitive company benefits to eligible positions, such as :

• Medical, Dental, Vision Insurance
• Life Insurance and Disability

• Voluntary Wellness Programs

• 401(k) and RRSP programs with Company Match 
• Paid Vacation and Holidays
• Tuition Reimbursement
• And more!

Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information.