51 Customer Support Specialist Jobs in Mesa, AZ
Ticket Manager is Hiring a Customer Support Specialist Near Mesa, AZ
Live events are fun.
Concerts, sporting events, festivals.we make lifelong memories enjoying live events with friends and family.
Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories.
The world's best companies use TicketManager's industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be.
TicketManager is an official partner of the Philadelphia Eagles, Texas Rangers, Chicago White Sox, LAFC, Minnesota Wild, Ticketmaster and a partner of over 50 professional and college sports teams, franchises, universities and technology providers.
TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL.
The Customer Support Specialist will work alongside colleagues to provide software support to our current accounts, including many of the Global 2000 like FedEx, Verizon, and Anheuser-Busch. This position is not only critical to our success and reputation as the leader in the industry but the success of our software customers.
Desired Skills and Experience:
* BA/BS degree required
* 1-3 years of related work experience
* Experience working with Zendesk or similar customer service platform
* Proven experience in B2B software customer service or administrative support role
* Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions
* Excellent verbal and written communication skills
* Strong listening and presentation skills
* Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment
Responsibilities:
* Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 companies
* Provide technical support/troubleshooting to software administrators/users via phone, email, live chat, and handle escalations appropriately
* Lead software training sessions and webinars
TicketManager Highlights:
* Hourly: $22-$32 per hour DOE ($45k-$65k annually)
* Bonus Eligibility
* 401k & Company Match
* Unlimited PTO
* Monthly Happy Hours & Volunteering
* Fun Company Perks
* Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
* Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
* 4.6 out of 5 Glassdoor rating
* Used by over 4,000 globally known companies including ~15% of the Fortune 500
Job Summary
Full Time
$59k-78k (estimate)
06/24/2024
07/10/2024
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
