Service Manager and Staffing Supervisor

Full-Time Service Manager and Staff Supervisor

TIDES LLC is a locally owned home and community-based Medicaid service provider, supporting children and adults who experience intellectual and developmental disabilities; celebrating our 10th year in business! We pride ourselves on being a progressive company who prioritizes person-centered services, and thinks outside the box to help people live their best life.

Currently TIDES is seeking an experienced Service Manager and Supervisor to join our team in Juneau, Alaska. This position manages a caseload of recipients who experience developmental disabilities, while managing a team of Direct Service Professionals and overseeing the day-to-day services. The right person has the opportunity to build a career in direct service while being a part of a dynamic team of passionate caregiving professionals who strive to work together to promote and prioritize community inclusion and participation.

The ideal candidate has positive energy, a can-do attitude, demonstrate strong communication skills, and takes initiative. This position has a strong emphasis on managing a team of caregivers, and ensuring the expectations of care are upheld every day, as outlined in individual plans of care.

Responsibilities Include

• Managing a caseload of individuals who experience intellectual and developmental disabilities.
• Oversee the day to day provision of home and community-based services for recipients and employees on caseload.
• Supervise a team of Direct Support Professionals, providing ongoing leadership development and completing performance evaluations and offering solution based feedback on an ongoing basis.
• Be responsible for the scheduling needs of your caseload, and work with other Service Managers to ensure all scheduling needs for the company are met.
• Contribute to and maintain a positive work environment for recipients, families, partner agencies, and employees.

Qualifications

• Applicants must have passion and experience to provide outstanding services to individuals who experience intellectual and developmental disabilities, and to contribute to the leadership of this dynamic company.
• Strong communication skills are vital in this high relationship field. Passive communication is not accepted. This position requires ongoing in person and over the phone communication.
• Strong attention to detail
• Ability to be a team player and demonstrate strong leadership skills.
• Supervisory experience preferred, Management experience is required.

Requirements

• Must clear all background check requirements.
• Must have a valid driver's license.
• Must have and maintain a reliable vehicle.
• Must provide personal and professional references.
• Must provide personal resume to be considered.
• The final three applicants considered must complete an online Gallup Strengthsfinder assessment, provided by TIDES.

This is a unique opportunity to make a real impact on the lives of others, while being a leader with a team of dynamic caregivers and passionate professionals who are dedicated to this field. The Service Manager and Staff Supervisor will have the opportunity to not only advance within the company by demonstrating the above requirements and initiating personal and professional growth, but also find fulfillment in enriching the lives of those we support, including our workforce.

Job Status: Full-time

Pay: This position will start out as hourly between the rate of $26.00-$30.00/hour depending on experience. There is salary growth potential in this position, with those who demonstrate the ability to execute the expectations of the job.

Benefits:

• Flexible schedule depending on the caseload, but primarily Monday-Friday.
• Paid time off starting at an accrual of 3 weeks per year, maxing out at 5 weeks per year.
• Paid Holidays - 9 paid holidays.

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Flexible schedule

Supplemental Pay:

• Bonus opportunities

Ability to Relocate:

• Juneau, AK: Relocate before starting work (Required)

Work Location: In person

Salary : $26 - $30